Remote (Philippines) | Full-time, US Eastern business hours (overnight Philippine time) | Operations
$16,000 to $26,000 USD annually (approx. ₱1,003,000 to ₱1,630,000), based on experience and skills
ANNA (Allied Network for Neurodevelopmental Advancement) is a mission-driven organization building a medical home for young autistic children and their families. We provide diagnostic evaluations, naturalistic and neurodiversity-affirming NDBI therapy (a play-based, developmentally informed form of ABA), speech-language therapy, occupational therapy, and care coordination. We have a growing network of centers across Massachusetts and Missouri, and we are looking for a warm, reliable communicator to be the first voice families hear when they reach out to us.
The Family Access Coordinator is ANNA's front door. You will answer calls from families, referral partners, insurance companies, applicants, and vendors, understand what each caller needs, and connect them to the right ANNA team quickly and accurately. Many callers are parents who have just learned their child is autistic, and that first conversation shapes how they feel about ANNA and the road ahead.
Success in this role will be measured by call responsiveness, routing accuracy, documentation quality, privacy compliance, and the experience families have on every call.
If you don't meet every preferred qualification, we still encourage you to apply.
You are a warm, steady communicator who thrives in a fast-paced, high-volume phone environment. You are a natural problem-solver who is comfortable handling a wide range of calls, building trust with a family in a single conversation, and getting every caller to the right person quickly. You balance speed and accuracy with genuine empathy and are energized by making a stressful process feel simple for families. You are motivated by an opportunity to be the front door for a growing autism care organization and to help shape how families experience ANNA from their very first call.
ANNA is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment where all team members can thrive. We welcome candidates of all backgrounds and experiences.
Learn more about us: annaautismcare.com/about-us
Remote (Philippines), full-time on US Eastern business hours.
ANNA is an equal opportunity employer. We're committed to creating a diverse, inclusive, and supportive workplace. All qualified applicants receive consideration for employment without regard to race, color, national origin, age, disability, religion, sex (including pregnancy, sexual orientation, and gender identity), or any other characteristic protected by law. If you're passionate about our mission but don't meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need."
ANNA (Allied Network for Neurodevelopmental Advancement) is a leading organization dedicated to delivering compassionate and evidence-based care for children with autism. At ANNA, we recognize the uniqueness of each child with autism, tailoring our naturalistic approaches to meet their individual needs. Our focus is on creating interventions that are not only scientifically sound but also resonate with the true nature of the children we support.
Our team comprises highly qualified professionals specializing in neurodevelopmental disorders, with a deep commitment to a multidisciplinary approach. This ensures a holistic and comprehensive treatment experience for each child.
Our services are steeped in the latest scientific research, and we concentrate on enhancing key areas such as communication, social skills, and adaptive behaviors, while also addressing co-occurring conditions through our evidence-based practices.
A core belief at ANNA is the empowerment of not just the children with autism, but also their families and communities. We provide extensive training and support programs, recognizing that a supportive and informed environment is crucial for the development and well-being of those with autism. Our goal extends beyond improving the quality of life of the children we serve; we also aim to foster an inclusive society where children with autism can thrive.
Commitment to continuous learning and innovation is at the heart of ANNA. Our research division continually explores new methodologies and interventions, keeping our services at the cutting edge of neurodevelopmental care. We also engage in community outreach and advocacy, working to increase awareness about autism and to promote a culture of acceptance and understanding.
Join ANNA, where compassion meets innovation, in our mission to create a world where individuals with autism can achieve their full potential, supported by a community that understands and values them.
