Job Description

This position provides supervision and direct services in the Families Together Building Solutions (FTBS) Program which provides homebased services to assist in reducing child abuse/neglect, solution-focused services to assist families with meeting behaviorally specific goals and aims to keep families intact.

This position will serve Kalamazoo county.

Salary: Up to $58,905.00 annually based on relevant supervisory work experience.

Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.

About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

• CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.
• CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

Essentials Duties and Responsibilities

• Provides services in accordance with the FTBS contract requirements.
• Adhere to the Solution-Focused, Brief Therapy Treatment Model.
• Provides in-home services for 90 days in duration with a possible extension up to an additional 90 days.
• Accept referrals via telephone or in-person.
• Provide back-up for staff, including clinical back-up.
• Provide an average of 3 hours per week per family in face-to-face service.
• Transports clients utilizing personal vehicle, as needed.
• Oversee program operations related to the family’s entry and participation in the program.
• Conduct weekly individual supervision with each FTBS worker.
• Flexible work schedules must be maintained to ensure appointments are scheduled based on families’ needs and to allow for timely crisis intervention.
• Facilitate bi-weekly team meetings.
• Accompany staff on home visits as needed. At least once per staff person per contract year.
• Orient and train new FTBS Direct Workers.
• Shadow new FTBS Direct Workers on their first assigned case following completion of Core Training during the first two weeks of the intervention.
• Build a cohesive team and maintain positive staff morale and staff retention.
• Manage staff work schedules to ensure adequate back-up coverage and 24/7 availability.
• Monitor to assure the use of required FTBS forms and completion of case documentation and follow-up visits.
• Write Initial Prevention Plans, Updated Prevention Plans, and Closing Prevention Plans for assigned cases.
• Review and approve, by signature and date, all required Initial Prevention Plans, Updated Prevention Plans, and Closing Prevention Plans.
• Review two cases per year per FTBS Direct Worker. The case reviews must be submitted as instructed by the MDHHS Local Office.
• Develop a proactive and reactive safety plan with each family, based on identified risk factors, and continually assess appropriate safety planning.
• Conduct a routine inquiry about domestic violence with each referred family.
• Ensure that staff receive appropriate orientation and required trainings.
• Review and approve specific assistance expenditures.
• Educate referral sources to ensure shared understanding of program role, requirements, and most appropriate clients.
• Participate in performance management activities, including meetings to review performance data, policies, and procedures.
• Collect and report data on referrals and service delivery as specified by the MDHHS Family Preservation Program Office and the MDHHS Local Office.
• Maintain program records and documentation of services provided to each family through utilization of required MDHHS forms.
• Attend trainings/meetings as required by MDHHS and CCWM.
• Ensure that contractual requirements are being met.
• Ensure an effective process for receiving, tracking, assigning referrals, and caseloads as outlined in contract.
• Ensure staff are not assigned more cases than the maximum and that staff are exercising self-care techniques to reduce burn-out and compassion fatigue.
• Carry a percentage of a Direct Worker caseload and percentage of a supervisor load.
• Schedule case openings, staff vacations, training, and events that ensure program coverage.
• Maintain regular contact with DHHS referring staff to encourage referrals and coordinate services.
• Track and monitor progress of families and program outcome measurements including follow ups.
• Enter family information, data, demographics, and statistical information in the Family Preservation Contractor Data and Information Exchange SharePoint.
• Complete regular performance evaluations of FTBS staff to assess knowledge of and compliance with philosophy and intervention strategies.
• In cooperation with the Director of Human Resources and FTBS Program Manager recommend for hire, train, supervise, develop and evaluate program staff in adherence to program and agency policy and procedures.
• Participate in the interviewing and hiring of staff for the FTBS Program.
• Participate in internal agency meetings, including Supervisors Meetings and other meetings, as required.
• Participate in development of annual program budget and monitor adherence to that budget, over the year.
• Attend court hearings with staff, when necessary, to ensure staff are supported and program model is upheld.
• Performs other special assignments at supervisor’s request.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the staff member is regularly required to talk and/or hear. The staff member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The staff member, on occasion, may be asked to move or lift items up to 40 pounds in weight.

Work Environment:

This position is primarily office based, however, on occasion may require travel to other Agency offices as required by position responsibilities and/or agency management. This position will be routinely exposed to typical office noise levels and/or exposure to various weather conditions.

The qualifications listed above are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties of the job.

Other Knowledge, Skills, and Abilities

• Must have a commitment to and capable of adhering to the Solution-Focused, Brief Therapy Treatment Model.
• Experience working with multi-problem children and families and overall ability to engage and relate with multi-problem families.
• Must have a non-judgmental positive attitude toward families in crisis.
• Must have an understanding for the Families Together Building Solutions and Family Preservation philosophy and intervention strategies.
• Must have a commitment to empowering families.
• Must be able to work in partnership with other team members and/or service providers.
• Must demonstrate sensitivity and responsiveness to cultural differences present in the agency’s service population.
• Must have the ability to forge a mutually respectful partnership with individuals and families in which they are helped to gain skills and confidence to address issues and problems.
• Must demonstrate the knowledge and skills necessary to provide services appropriate to families and children 0-18.
• Must have the conviction about an individual’s/family’s capacity to change and grow.
• Must have an acceptance of individual differences.
• This position requires reliable transportation.
• Must have a valid driver’s license and good driving record with zero work restrictions.
• Must have personal auto insurance as required by law with minimum bodily injury coverage limits of $250,000 per person/$500,000 per incident or $500,000 combined.
• Must be willing to work a flexible schedule based on needs of the clients served. This may include working irregular hours including evenings, holidays, and weekends.
• Must submit to agency approved background checks.

Recommended Employment Qualifications

Education:

A bachelor’s degree in any human services field or the field of education is required.

Experience:

• A minimum of 1 year of prior supervisory work experience or potential for providing supervision to staff providing in-home services is required.
• A minimum of 1 year of demonstrated knowledge pertaining to child welfare policies and programs, family and individual theories; treatment (intervention and technique) philosophies and strategies of home-based services, as well as knowledge and availability of local resources is required.

Professional Certificates, Licenses, and Registrations:

none required.

Supervisory Responsibilities:

This position does have supervisory responsibilities.

Our Mission

Inspired by the Church's social teachings, Catholic Charities West Michigan fosters individuals and families to flourish by providing help and creating hope.

Our Vision

Catholic Charities West Michigan is called to create a just and compassionate community where all people can achieve their divine purpose.

Our Values

• Sanctity of All Life
• Compassion
• Integrity
• Respect
• Equity

CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.