Job Description

Company Description:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey – to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

We are looking for a versatile Buffet Food & Beverage Supervisor to support daily operations in our buffet restaurant and high-volume dining environment, along with conference/banquet facilities and related food and beverage hotel locations. This role ensures smooth service, strong team leadership, and exceptional guest experiences across all areas, with a focus on maintaining buffet presentation, food quality, and efficient guest flow.

Key Responsibilities
• Supervise front-of-house buffet staff, ensuring service and safety standards.
• Train, coach, and motivate associates; ensure proper company and property grooming and uniform standards.
• Assist with scheduling, payroll support, and administrative tasks.
• Oversee buffet set-up, replenishment, and breakdown, ensuring food is consistently fresh, well-presented, and meets health and safety standards.
• Monitor food levels and coordinate with kitchen staff to ensure timely replenishment during service.
• Assign daily duties to buffet staff and act as on-site contact internal departments.
• Communicate with kitchen to ensure seamless service.
• Respond to guest inquiries and resolve issues promptly.
• Ensure cleanliness and organization of buffet stations, dining areas, and service stations at all times.
• Perform other duties as assigned.

Qualifications
• Previous supervisory or management experience in buffet-style or high-volume restaurant operations preferred.
• Working knowledge of computerized Point of Sales systems is an asset.
• Strong communication, organization, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Commitment to delivering high-quality guest service.
• Strong attention to detail in food presentation, portion control, and sanitation standards.

Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.