Job Description

• Job Title Fall Tournament Operations Intern
• Entity The Ripken Experience - Pigeon Forge
• Reports To Senior Manager, Event and Hospitality Operations
• Pay Rate $10/hr.
• Location Pigeon Forge, TN
• Anticipated Start Date September 2026
• End Date November 2026

As a successful Intern, you will be responsible for assisting with operations during our fall weekend events at the Ripken Experience in Pigeon Forge, TN. This is a paid Internship, while also being able to earn college credit.

Key Responsibilities

• Work directly under the Event Coordinator in assisting him/her with rosters, welcome packets, and paperwork before each tournament
• Serve as a tournament official, maintaining a working knowledge of rules and procedures, announcing games and operating scoreboards
• Serve as a customer service representative to the coaches. Answer questions as they pertain to their tournament
• Work directly with front office personnel to successfully execute all tournaments
• Perform basic grounds crew duties such as field work and filling water coolers
• Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash
• Assist Concessions and Retail Managers as needed. Responsibilities include, but are not limited to, cashier, grill, restocking retail floor
• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand
• Work with staff to achieve objectives effectively and efficiently while providing a once -in-a lifetime experience for participants

Qualifications:

Required:

• Bachelor’s Degree or working towards Bachelor’s Degree in related field
• Computer skills, particularly in Excel and Word
• Excellent verbal and written communication skills
• Strong work ethic
• Team player who is willing and able to listen and learn
• Ability and commitment to work long hours, including weekends, depending on business needs

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