Job Description

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Fairmont The Red Sea is seeking an experienced and guest-focused Fairmont Gold & Residence Manager to lead the operations of our luxury residential offering in Umluj, Saudi Arabia.

In this pivotal leadership role, you will oversee the daily operations of Fairmont Gold & Residences, ensuring exceptional service delivery while maintaining the highest standards of luxury hospitality. You will lead a dedicated team, drive operational excellence, and create memorable experiences for residence owners and long-stay guests.

Key Responsibilities

• Oversee the daily operations of the Fairmont Gold & Residences, ensuring seamless service delivery and adherence to Fairmont’s luxury service standards

• Lead, mentor, and supervise a team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvement

• Manage guest and residence owner relations, ensuring exceptional service experiences while addressing inquiries and resolving concerns with professionalism and discretion

• Develop and implement operational procedures and service standards that enhance efficiency while maintaining the luxury lifestyle experience expected by our guests and owners

• Monitor and analyze key performance metrics, including guest satisfaction scores, operational efficiency, and financial performance

• Manage departmental budgets, control costs, and optimize resource allocation to achieve financial targets

• Coordinate with Rooms, Concierge, Butler Service, and other hotel departments to ensure seamless service delivery and a personalized guest journey

• Ensure compliance with company policies, health and safety regulations, and local Saudi Arabian requirements

• Conduct staff training and development programs to ensure consistent delivery of high-quality service

• Implement tailored services and lifestyle programs for residence owners and long-stay guest

Qualifications

• Minimum 5 years of management experience in luxury hospitality operations
• Minimum 3 years of direct experience managing exclusive lounges, clubs, or residence facilities
• Proven track record of leading and developing high-performing teams in upscale hospitality environments
• Demonstrated expertise in guest relations and delivering exceptional customer service to high-net-worth clientele
• Strong operational and financial management skills, including budget management and cost control
• Excellent communication and interpersonal skills in English; multilingual abilities are highly preferred
• Proficiency with property management systems (PMS) and hospitality technology platforms
• Comprehensive knowledge of luxury hospitality standards and best practices
• Strong organizational and time management skills with the ability to manage multiple priorities
• Problem-solving abilities and decisiveness in addressing operational challenges
• Experience with event coordination and customized guest programming
• Familiarity with Fairmont service standards and luxury brand positioning is preferred
• Knowledge of Saudi Arabian hospitality regulations and cultural considerations is advantageous

Additional Information

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.