Job Description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: The Host is responsible for creating a welcoming and professional first and last impression for guests while supporting the overall flow and service of food and beverage operations. This role ensures guests are greeted, seated, and assisted in a timely and courteous manner and provides guest service support across multiple outlets and locations as assigned, based on business needs.

Essential duties include, but are not limited to:

Provides guest service support across food and beverage outlets, as assigned based on business needs

Greets guests promptly and courteously upon arrival, maintaining a polished and professional demeanor

Manages reservations and guest inquiries via phone and reservation systems using sound judgment and accurate timing

Monitors dining room activity to ensure appropriate seating flow, guest comfort, and service coordination

Seats guests by identifying clean, available tables and providing menus in accordance with service standards

Assists managers with opening, closing, and operational readiness of dining areas

Anticipates guest needs and responds appropriately to enhance the guest experience

Manages guest flow during peak periods and maintains order at the restaurant entrance

Assists service staff as needed to support efficient operations

Maintains familiarity with menus, daily specials, VIP guests, function sheets, and hotel activities

Thanks guests upon departure and invites them to return, ensuring a positive closing interaction

Duties, responsibilities, and work locations may change or be assigned at any time based on business needs.

Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned

Qualifications

Minimum one (1) year experience in a host or guest-facing hospitality role preferred

Fine dining or steakhouse experience preferred

Strong verbal and written communication skills

Ability to multitask and remain organized in a high-volume environment

Professional appearance, demeanor, and performance standards required

Ability to work a flexible schedule, including weekends and holidays and overtime

Work Environment & Physical Requirements

Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance

Ability to stand and walk for extended periods, including entire shifts

Requires repetitive motion

Work may be performed in indoor and outdoor environments

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.