City of New York

FAIR HEARINGS SECTION MANAGER

City of New York  •  Brooklyn, NY (Onsite)  •  7 hours ago
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Job Description

APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR III (SS) CIVIL SERVICE TITLE. THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE SUPERVISOR III (SS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE SUPERVISOR III (SS) TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Fair Hearing Administration / Medicaid Fair Hearing Unit serves as an internal mechanism for clients and their representatives to address problems or complaints related to Medicaid eligibility decisions, with the goal of reducing the number of Fair Hearings.

Under general direction of Director of Fair Hearings with wide latitude for independent action and decision-making, the Fair Hearing Section Manager oversees the work of Fair Hearings Representatives who are responsible for preparing and presenting the Department's position at administrative hearing proceedings involving the Medical Assistance Program and the Home Care Services Program that are being contested by applicants or recipients for those services. Provide consultation and technical assistance to subordinate staff in complex cases.

The Fair Hearing Administration is recruiting for two (2) Supervisor III (SS) to function as Fair Hearings Section Manager for their Medicaid Fair Hearing Unit who will:

  • Supervise and coordinate the activities of the Fair Hearing Representatives in the preparation of the Fair Hearing process; develop Fair Hearing schedules and schedule Fair Hearing assignments for subordinate; ensure that MAP and HCSP actions or decisions on issues of Medicaid eligibility, home care and managed care are determined in accordance with New York State Social Services Laws, Rules and Regulations.
  • Administer training sessions on the operations of the Fair Hearings Unit and ensure that staff are up to date on Fair Hearing policies, and procedures as they pertain to New York State Department of Social Services (NYSDSS.
  • Develop and maintain internal administrative controls of cases in order to monitor the fair hearing process and ensures adherence to mandates, guidelines and Agency policies. Ensure that actions on the case are entered into the Fair Hearing Tracking System.
  • Prepare reports on operations and activities of the unit indicating the outcome of cases having completed the fair hearing process for submission to the Director; recommend changes needed to improve the efficiency and effectiveness of the section.
  • Maintain liaison with Hearing site administrators, New York State Department of Social Services, clients, client's representatives, advocacy organizations, and advocates. Respond verbally and in writing to compliance inquiries from client, representatives, state and related agencies/organization.
  • Provide technical assistance in program planning and development of the Fair Hearing Division by analyzing problems regarding the fair hearing process, recertification, and non-recertification issues; recommend solutions to improve the administrative and operational effectiveness of the fair hearing process.
  • Conduct special studies regarding aid to continue actions and class action lawsuits; review and analyzes cases requiring in-depth case handling and confers with Fair Hearing Representatives on any problems that occur in processing cases.
  • Assist the Director in planning, developing and implementing new procedures and forms to improve the administrative and operational effectiveness of the fair hearing process.

Hours/Shift: 9am - 5pm

SUPERVISOR III (SOCIAL SERVICE - 52313

Qualifications

A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

City of New York

About City of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.

City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more. Join us today at: http://www1.nyc.gov/jobs

The City of New York offers its employees:

• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.

• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.

• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.

• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.

• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.

Industry
Government & Public Safety
Company Size
5,001-10,000 employees
Headquarters
New York, New York
Year Founded
1898
Website
nyc.gov
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