Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

To lead and oversee the development, validation, and continuous improvement of academic programs, while ensuring the highest standards of quality assurance across the faculty. This role is pivotal in maintaining academic excellence, regulatory compliance, and institutional effectiveness

Program Development

Lead the design and development of new academic programs and modules especially for leadership.

Provide strategic guidance on curriculum innovation and alignment with industry and accreditation standards.

Coordinate the preparation of documentation for program validation and approval processes.

Ensure timely review and modification of existing programs to maintain relevance and quality.

Quality Assurance

Implement and monitor the faculty’s quality assurance framework in line with institutional and national standards.

Oversee academic audits, program reviews, and external evaluations.

Analyze performance data, student feedback, and external examiner reports to identify areas for improvement.

Ensure effective quality arrangements with collaborative partners and external stakeholders.

Monitoring & Evaluation

Support subject teams in evaluating teaching and learning effectiveness.

Maintain oversight of academic journals and ensure timely documentation of good practices and issues.

Leadership & Collaboration

Work closely with Heads of Agency Training, Agency Management & Agency Leader.

Promote a culture of continuous improvement and academic integrity across the faculty.

Advise faculty staff on quality-related policies, procedures, and external examiner appointments.