Job Description

Job Location: WINNER CHEVROLET - Wilmington, DE 19806
Salary Range: $50,000.00 - $75,000.00 SalaryWarranty Administrator
Are you highly organized, detail-oriented, and skilled at navigating processes and documentation? We're looking for a Warranty Administrator who thrives in a fast-paced dealership environment and takes pride in ensuring accuracy, compliance, and exceptional internal customer support. This critical role serves as the liaison between our dealership, manufacturers, suppliers, and service teams to ensure warranty claims are processed efficiently and correctly.
The Day to Day
As our Warranty Administrator, you'll be responsible for managing the complete warranty claims process while serving as a key resource for our service, body shop, and accounting teams. Responsibilities include:
Process, review, and submit warranty claims in accordance with manufacturer and supplier guidelines.
Verify claim eligibility, documentation, and reimbursement amounts.
Authorize warranty claims and follow up to ensure prompt payment.
Manage pre-authorizations and resolve disputed or denied claims.
Identify exceptional warranty situations and coordinate special approvals when necessary.
Review credits, chargebacks, and claims outside prescribed processing timelines.
Process body shop warranty claims, including inspections and required vehicle photographs.
Coordinate with accounting regarding warranty receivables, payments, and credits.
Educate customers on warranty coverage and provisions.
Train internal team members on warranty policies, procedures, recalls, and program updates.
Ensure defective parts are properly returned to manufacturers when required.
Maintain current knowledge of manufacturer recalls, bulletins, and warranty program changes.
Collaborate closely with service, body shop, and management teams to resolve warranty-related concerns.
Maintain professional standards and assist with additional duties as assigned.

QualificationsThe Perfect Fit
The ideal candidate is organized, analytical, and committed to accuracy while providing outstanding support to both customers and internal departments.
Previous warranty administration, dealership, service department, or automotive industry experience preferred.
Strong organizational and time-management skills with the ability to prioritize multiple tasks.
Exceptional attention to detail and commitment to accuracy.
Proficiency with computer systems, dealership software, Microsoft Office, and data entry.
Strong communication skills, both written and verbal.
Excellent people skills with the ability to work effectively across multiple departments.
Problem-solving abilities and sound judgment when handling complex or disputed claims.
Ability to learn and apply manufacturer warranty policies and procedures.
Professional demeanor and customer-focused attitude.
Where You Win
When you join our team, you'll become part of a company that values your contributions and invests in your success.
Competitive compensation
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Ongoing training and professional development opportunities
Career growth and advancement potential
Supportive team environment and strong leadership
Stable, established organization with long-term opportunities
If you're ready to put your organizational skills, attention to detail, and warranty expertise to work with a team that appreciates excellence,
we'd love to hear from you.
🚗 Apply today and take the next step in your career with a company that values accuracy, professionalism, and your future success!