Job Description

Job Title:

Factory Services Manager (Internal Only)
Expected Start Date: TBD

Department:

Support & Admin (Facilities and Maintenance)

Terms of employment:

Full-Time, Salary, In-Person

Reports to:

Katie Martin, Head of Manufacturing

Salary range:

$110K- $130K CAD

Location:

Etobicoke, ON

5 days on-site, relocation for current Lush employees will be considered

Submit Applications by:

5:00pm EST on Friday, April 3rd, 2026

As a Lush employee, your personal values connect with the values of our business. You see your work and life paths in one holistic journey. You already have a passion for what you do and are ready to elevate yourself not just in technical proficiency but to the shared vision of your strategic partners in this new role.

Factory Services Manager Toronto Based Only

The Factory Services Managerplays an essential role in driving the growth of our business and growing talent internally through leading the Maintenance and Facilities, Custodial and Environmental Health and Safety functions of our North American Manufacturing business. They oversee all strategic & operational aspects of these teams and functions.

Reporting to the Head of Manufacturing, you will undertake the following

RESPONSIBILITIES

• Partner with Manufacturing, Distribution and Warehouse Leadership to develop a strategy for Lush’s facilities and their continuous improvement
• Oversee the design and evolution of factory facilities, operating rules and procedures in collaboration with the Global Manufacturing Board.
• As part of the factory management team, engages in goal setting, short and long range facility planning.
• Directly manage, mentor and develop the following team managers: Facilities, Maintenance and Environmental Health & Safety
• Lead all strategic operational aspects of Lush’s Facilities,Custodial, and EHS business functions
• Ensure sustainable practices are embedded into facilities management and the manufacturing strategy
• Lead and guide program implementation & maintenance, business continuity plans, environmental compliance and associated sustainability initiatives
• Manage, plan, and coordinate, through each team, activities concerned with the operation, repair, maintenance, and construction of facilities, equipment, buildings, and grounds to minimize interruption and improve efficiency
• Manage the planning & administration of annual departmental budget whilst monitoring and reducing costs
• Oversee contractor/supplier/vendor sourcing in compliance with Lush purchasing policies
• Ensure best practices are achieved in every aspect of service delivery with a particular focus on cost, quality, and stakeholder satisfaction
• Promote and lead an excellent workplace safety culture on all sites
• Coordinate and manage the operational activities, programs, functions, services, and budget for facilities maintenance including technical and cost/benefit justification. Assists with the development of long-term capital plans for facility improvement, repairs and financial planning
• Engage and guide local teams on the planning and execution of long range facility design
• Oversee Project management of significant improvements to existing spaces of Canadian manufacturing and distribution facilities, including lease management, and as we grow, new site vetting, design, and build/implementation
• Perform all project management activities: project planning and risk evaluation, identifying key resources and stakeholders, coordinate activities to reach project milestones, lead regular client meetings, provide updates to internal and external stakeholders
• Oversee regular inspection and upkeep of all local buildings and site operations in the areas of facilities and equipment maintenance (electrical, power, plumbing, security and other auxiliary equipment), HVAC, ground-keeping, fire safety plans, crisis management are carried out effectively
• Work with senior leadership in North America and the Global Manufacturing Board, to support the development and implementation of an expansion strategy
• Partner and guide the reporting teams with manufacturing and distribution on equipment related requirements to satisfy KPI needs
• Manage and develop the team including:
• Actively addressing the performance of your team. You balance analysis, experience, and perspective when making decisions about performance and co-create action plans to build skill, improve engagement, while demonstrating empathy and considering individuals.
• Foster your team’s career development to build your bench of succession, maximize retention, minimize turnover, and build people's skills to support business needs.

Qualifications and Experience:

Required:

• Based in the Greater Toronto Area and available to work on-site 5 days/week
• 3+ years of related experience in CAPEX/Facilities/Maintenance/EHS or similar
• Proven project management experience
• Outstanding leadership experience with proven ability to mentor and develop Leaders
• Proven experience in developing and launching business unit strategy
• Experience collaborating with senior leadership and cross departmental stakeholders
• Proven experience planning and administering departmental budgets
• Ability to develop relationships and leverage business partners to complete tasks and achieve desired outcomes
• Proven ability to lead cross-functional, strategic projects
• Exceptional communication and presentation skills
• Ability to work independently in a collaborative and creative work environment
• Self-motivated and results oriented with a focus on delivering high quality work
• Ability to travel domestically (Canada) and internationally (including US and UK)

Preferred:

• Experience in managing equipment maintenance
• Experience hiring, managing and coordinating contractors
• Ability to read and understand all M.E.P plans, architectural plans and structural plans
• Experience within Lush Manufacturing and/or Distribution and a strong understanding of processes
• Technical certificate or trade school qualifications
• Experience reading, interpreting, and managing financial statements (P&L, Budgets, etc.)
• Progressive experience in engineering, production supervision or planning
• A history of volunteerism in social, environmental, and animal rights
• Lean training philosophy

How to Apply: Submit application found on the Colleague Center Internal Job Board by Friday, April 3rd, 2026 at 5:00pm ET

Timeline: We are aiming to review applications and send out communication during the week of April 6th, 2026. Interviews should follow the week after. Should anything change, you will be notified accordingly

Need help? Email dcalero@lush.com

Only select applicants will be considered for this opportunity based on our selection criteria

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92 We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.