Team: Info Request Team, Operations
What you’ll own
Track every order through the full production cycle — casting, filing, setting, polishing, rhodium, QC and share a live status update with the office team daily
Real-time visibility on every piece. When the office asks, the answer is immediate and accurate
Ensure every order meets its SLA. Track deadlines across all active pieces and flag anything at risk before it's too late
Push Nivoda's orders to the front of the queue using floor relationships, get priority without creating conflict
Coordinate with supervisors and department heads to unblock production quickly
Coordinate with the QC team and have pieces staged and ready so inspections happen without delay
Log QC outcomes and surface recurring issues to the operations team
Coordinate stone delivery, confirm receipt, match to orders, flag discrepancies
Liaise between factory and office on mid-production queries: specification changes, material substitutions, timeline updates
Coordinate dispatch, packaging, documentation and logistics sign-off on every piece
Build relationships with karigars, supervisors and factory management — Nivoda should be the client they want to prioritise
Know how to get things done — when to escalate, when to negotiate, when to push and when to give
Be the person the factory calls when something affects a Nivoda order
Surface recurring inefficiencies and process gaps to the operations team
What we’re looking for
3–4 years in jewellery manufacturing or factory operations — SEEPZ or similar export manufacturing environment strongly preferred
Track record of coordinating between a client and a factory — managing timelines, pushing back on delays, resolving quality disputes
Able to navigate factory floor dynamics, prioritise without friction, push when needed
Clear communicator both ways, concise with the office team, credible on the floor
Organised under volume, multiple orders, multiple stages, nothing slips
Proactive, not reactive. Flags issues before they escalate, doesn't wait to be asked
Intermediate Excel or Google Sheets for daily tracking and reporting
On-site: Monday to Saturday, 8:30 AM – 6:00 PM. Not a hybrid or flexible-hours role
Nivoda's mission is to make global jewelry trade simple and accessible by empowering our partners with an all-in-one solution to run and grow their businesses.
