Job Description

Hotel Facilities Supervisor

The Hotel Facilities Supervisor leads the engineering and maintenance team to ensure a safe, efficient, and high-quality environment for guests and staff. This role oversees daily operations of building systems, supports hotel operations, and ensures all facilities meet brand standards and guest expectations.

Key Responsibilities:

• Supervise, train, and develop maintenance staff, promoting a culture of safety and service excellence.
• Ensure compliance with hotel policies, safety standards, and regulatory requirements.
• Oversee maintenance and operation of all hotel systems, including HVAC, electrical, plumbing, fire life safety, and guest room equipment.
• Implement and manage preventive and predictive maintenance programs to minimize downtime and guest disruption.
• Conduct routine inspections of guest rooms, public areas, and back-of-house spaces to ensure quality standards are met.
• Respond promptly to maintenance requests and emergency situations to support uninterrupted hotel operations.
• Monitor utility usage and support energy efficiency initiatives to control operating costs.
• Coordinate and supervise external contractors and service providers.
• Maintain accurate records of maintenance activities, equipment, and compliance documentation.
• Manage inventory of parts, tools, and supplies.
• Assist in preparing and managing maintenance budgets and capital improvement plans.
• Communicate effectively with hotel leadership, front desk, housekeeping, and vendors to ensure seamless guest service.

Qualifications:

• 3–5 years of experience in facilities, engineering, or hotel maintenance.
• Strong knowledge of HVAC, electrical, and mechanical systems.
• Proven leadership and problem-solving skills.
• Ability to prioritize tasks in a fast-paced hospitality environment.
• Proficiency in basic computer systems and maintenance software.
• EPA 608 Certification required; OSHA certification preferred.

Working Conditions:

• Ability to lift up to 50 lbs, climb ladders, and perform physical maintenance tasks.
• Work may involve exposure to mechanical systems, varying temperatures, and indoor/outdoor conditions.
• Availability to respond to after-hours emergencies as required.

About UG2: Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement. Every team member is integral to shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.