JLL empowers you to shape a brighter way
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Hostel Operations is a site-based leadership role responsible for managing all aspects of hostel facility operations within a campus environment. This position requires comprehensive oversight of residential facilities including accommodation management, housekeeping, security, maintenance, and resident services. Prior experience in hostel facility management is essential. We strongly encourage applications from ex-servicemen/women and diverse candidates who bring disciplined operational excellence and leadership capabilities to this role.
Hostel Operations Management
Oversee day-to-day operations of hostel facilities including accommodation blocks, common areas, dining facilities, recreational spaces, and support infrastructure. Ensure seamless delivery of residential services maintaining high standards of cleanliness, safety, security, and resident comfort. Manage room allocation, occupancy tracking, and check-in/check-out processes. Coordinate housekeeping operations ensuring timely cleaning of rooms, corridors, bathrooms, common areas, and external premises. Supervise laundry services, linen management, and replacement schedules. Maintain hostel facilities in pristine condition addressing maintenance issues promptly. Implement and enforce hostel rules, regulations, and standard operating procedures.
Team Leadership and Supervision
Lead and manage hostel operations team including housekeeping staff, security personnel, maintenance workers, and support staff. Plan duty rosters, manage shift schedules, and ensure adequate staffing across all functions. Conduct team briefings, performance reviews, and provide ongoing training and development. Foster a disciplined, service-oriented team culture focused on resident satisfaction. Handle staff attendance, leave management, and workforce coordination. Build team morale and ensure professional conduct at all times.
Security and Safety Management
Oversee 24/7 security operations ensuring safety and security of residents and hostel premises. Manage access control systems, visitor management, and entry/exit protocols. Conduct regular security audits and implement preventive security measures. Coordinate with security agencies and maintain liaison with local authorities when required. Ensure fire safety compliance including functional fire extinguishers, emergency exits, evacuation plans, and regular fire drills Handle emergency situations calmly and effectively, implementing crisis management protocols. Maintain incident logs and report security/safety matters to campus management.
Resident Services and Relations
Serve as primary point of contact for hostel residents addressing concerns, complaints, and service requests promptly. Maintain high standards of resident satisfaction through proactive service delivery and responsive problem-solving. Coordinate resident welfare activities and address grievances through established escalation mechanisms. Ensure comfortable living environment conducive to resident wellbeing and productivity. Conduct regular resident feedback sessions and implement service improvements. Handle disciplinary matters and enforce hostel conduct policies fairly and consistently.
Facility Maintenance Coordination
Coordinate preventive and corrective maintenance of hostel infrastructure including electrical, plumbing, HVAC, furniture, and fixtures. Conduct regular facility inspections identifying maintenance needs and safety hazards. Coordinate with technical teams for repairs and ensure timely resolution of maintenance issues. Maintain inventory of hostel assets, furniture, equipment, and consumables. Manage pest control services and ensure hygienic conditions throughout the facility. Oversee landscaping and upkeep of outdoor areas within the hostel premises.
Housekeeping and Hygiene Standards
Establish and maintain stringent housekeeping standards across all hostel areas. Conduct daily quality inspections of cleaning activities and room readiness. Ensure proper waste management, segregation, and disposal as per environmental norms. Monitor usage and stock levels of housekeeping supplies and consumables. Implement hygiene protocols particularly in dining areas, washrooms, and common facilities. Address hygiene-related complaints immediately and implement corrective measures.
Dining and Catering Coordination
Coordinate with catering service providers to ensure timely, hygienic, and quality food service. Monitor dining hall operations, food quality, menu variety, and service standards. Address resident feedback regarding food services and coordinate improvements. Ensure dining areas are clean, well-maintained, and conducive to comfortable dining experience. Oversee pantry services and common kitchen facilities where applicable.
Compliance and Documentation
Ensure compliance with all applicable regulations including fire safety, health and hygiene, building codes, and hostel licensing requirements. Maintain comprehensive records including occupancy registers, maintenance logs, incident reports, and inspection checklists. Prepare and submit daily, weekly, and monthly operational reports to campus management. Manage hostel budget, track expenditures, and ensure cost-effective operations. Maintain proper documentation for audits and regulatory inspections.
Vendor and Contractor Management
Coordinate with external service providers including housekeeping agencies, security agencies, pest control, laundry services, and maintenance contractors. Monitor vendor performance ensuring service level agreements are met. Review contractor invoices and certify satisfactory service delivery. Conduct vendor meetings and drive performance improvements.
Emergency Preparedness
Develop and maintain emergency response plans for various scenarios including medical emergencies, fires, security threats, and natural disasters. Ensure availability of first aid facilities and trained first responders. Coordinate with medical facilities for resident health emergencies. Maintain emergency contact directories and escalation protocols.
Essential
Minimum 5-7 years experience in hostel management, residential facility operations, or equivalent accommodation management roles. Prior experience managing hostel operations in corporate campuses, educational institutions, training centers, or similar residential facilities is mandatory. Proven track record of managing housekeeping, security, and maintenance operations in residential settings. Experience supervising multi-functional teams in 24/7 operational environments. Graduate degree in any discipline; additional qualifications in facilities management or hospitality management preferred.
Preferred Candidate Profile
Ex-Armed Forces Personnel We strongly encourage applications from ex-servicemen and ex-servicewomen who bring:
Diverse Candidates We are committed to building an inclusive workforce and actively encourage applications from women, persons with disabilities, individuals from diverse cultural backgrounds, and underrepresented communities. We value the unique perspectives and experiences diverse candidates bring to our organization.
Core Competencies
Strong leadership and people management skills with ability to command respect and motivate teams. Excellent problem-solving abilities with calm demeanor under pressure. High attention to detail with focus on quality and standards. Strong organizational skills with ability to manage multiple operational priorities. Effective communication skills in local language and English. Resident-centric approach with empathy and responsiveness. Integrity, reliability, and professional conduct. Physical fitness to conduct regular facility inspections and handle operational demands. Willingness to be available for emergency situations including after-hours and weekends.
Technical Skills
Knowledge of housekeeping standards, hygiene protocols, and cleaning methodologies. Understanding of security procedures, access control systems, and emergency response. Basic knowledge of building maintenance including electrical, plumbing, and HVAC systems. Familiarity with facility management practices and SOPs. Computer proficiency including MS Office for reporting and documentation. Knowledge of local regulations related to residential facilities, fire safety, and health standards.
Personal Attributes
Disciplined and systematic approach to operations. High standards of personal conduct and professional ethics. Ability to work independently with minimal supervision. Flexible and adaptable to changing operational requirements. Service-oriented mindset with commitment to resident satisfaction. Strong decision-making capabilities in time-sensitive situations.
This position reports to the Campus Lead/Campus Manager and works collaboratively with technical services, soft services, security, and administrative teams to ensure integrated campus operations.
Site-based position requiring full-time presence at the hostel facility within the campus. Working hours typically align with operational requirements including early mornings, evenings, and weekends as needed. Must reside on-campus to ensure availability for emergency situations. On-call availability required for after-hours emergencies or critical operational issues. Physical requirements include regular facility walkthroughs, inspections across multiple floors, and ability to respond quickly to operational needs.
JLL is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We provide equal employment opportunities regardless of gender, race, religion, age, disability, sexual orientation, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and bring their unique perspectives to our team.
About JLL
JLL is a leading professional services firm specializing in real estate and investment management. We help clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries, JLL offers integrated services and technology that optimize the performance of businesses.
We are an equal opportunity employer and value diversity. We encourage applications from ex-armed forces personnel and candidates from diverse backgrounds.
Location:
On-site –Amravati,MH
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
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