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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Facility Manager - Technical serves as the primary point of contact for client facility operations, managing comprehensive technical and soft services delivery. This role ensures seamless integration of all facility functions, vendor management, compliance adherence, and stakeholder satisfaction while maintaining the highest standards of service excellence and operational efficiency.
Act as the single point of contact for the Client, proactively building and maintaining relationships with client stakeholders. Attend governance meetings including Monthly Management Reviews (MMR) and Quarterly Business Reviews (QBR). Ensure timely issue resolution and escalation as per the defined matrix. Conduct regular stakeholder engagement sessions and feedback gathering to align services with evolving business expectations.
Oversee all service lines including technical services (HVAC, electrical, plumbing, fire safety, building automation) and soft services (housekeeping, security, reception, pantry services) including transport operations. Ensure all services are delivered per contractual SLAs/KPIs and compliance checklists. Monitor service quality standards daily and implement corrective actions to maintain excellence across all touchpoints.
Ensure 100% compliance with all statutory regulations including safety, environmental, labor, and building codes. Maintain up-to-date documentation for all staff including licenses, certifications, training records, and background verification. Conduct regular compliance audits and maintain readiness for regulatory inspections. Ensure all permits, NOCs, and statutory registrations remain current.
Review and implement SOPs and Planned Preventive Maintenance (PPM) schedules as per the Scope of Work for technical and soft services. Ensure all documentation, logbooks, trackers, checklists, and compliance records are systematically updated and readily accessible for internal and external audits. Maintain comprehensive asset registers and maintenance histories.
Manage a diverse team comprising on-roll employees and outsourced service partners. Oversee background verification processes, disciplinary procedures, and scheduled training programs as per the site calendar. Foster a high-engagement, safety-first culture through regular team meetings, recognition programs, and clear communication. Ensure resource deployment meets contractual requirements and optimize staffing levels for operational efficiency.
Administer all third-party contract services including Annual Maintenance Contracts (AMC), Food & Beverage services, transport, pest control, waste management, and other specialized services as a managing agent. Maintain strict compliance with contract terms, quality benchmarks, and service levels. Ensure timely contract renewals, rate negotiations, and vendor performance evaluations. Monitor and report third-party SLA compliance regularly.
Ensure error-free Management Information System (MIS) reporting, SLA scorecards, and financial reporting to client as per specified timelines. Prepare comprehensive monthly reports covering service performance, incidents, compliance status, cost analysis, and improvement initiatives. Maintain budget discipline and track operational expenses against approved budgets.
Conduct timely service review meetings and implement feedback-driven improvements. Ensure cleanliness standards, hospitality excellence, event management, meeting room coordination, and common area maintenance meet and exceed business expectations. Manage workspace readiness for special events, visitor experiences, and day-to-day operations seamlessly.
Propose and implement technology solutions, sustainability initiatives, and process innovations aligned with the Client's strategic objectives. Explore smart building technologies, energy optimization tools, and digital platforms to enhance service delivery. Drive continuous improvement through benchmarking, best practice adoption, and change management.
Ensure business continuity and emergency preparedness with 100% adherence to documented plans. Maintain emergency response protocols for fire, medical, natural disasters, and technical failures. Conduct regular drills, update emergency contact lists, and ensure no major deviations in safety compliance. Coordinate crisis management and ensure rapid restoration of normal operations.
Track performance metrics on daily, weekly, and monthly basis against established KPIs. Drive closure of action points from governance meetings and internal reviews. Conduct thorough root cause analyses for escalations, incidents, and service failures. Document lessons learned and implement preventive measures. Communicate findings and improvements across the organization to prevent recurrence.
Bachelor's degree in Electrical Engineering, and Advanced certifications in facility management are highly preferred.
Minimum 10+ years of progressive experience in integrated facility management with demonstrated client-facing responsibilities. Proven track record managing large-scale commercial facilities with both technical and soft services. Experience in vendor management, contract administration, and multi-site operations preferred.
Proactive and self-motivated with ownership mindset. Strong service orientation with commitment to excellence. Calm under pressure with effective crisis management capabilities. Collaborative approach with ability to influence without authority. High integrity and ethical standards.
Location:
On-site –Chennai, TN
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
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