Job Description

At ROWI Teen & Parent Wellness Centers, we are dedicated to transforming the lives of adolescents struggling with mental health issues.

Why ROWI?

• Culture of Care: We pride ourselves on a supportive and collaborative work environment where your well-being is a priority.
• Work-Life Balance: Embrace a balanced professional life with no evening or weekend shifts, encouraging a healthy work-life harmony.
• Fun and Fulfillment: Enjoy a workplace where fun and professional fulfillment go hand in hand, ensuring every day is rewarding.
• Comprehensive Benefits: Benefit from competitive packages including healthcare, PTO, sick leave, and 401k matching, supporting both your personal and professional growth.

Under the supervision of the Program Director, and with guidance from the Assistant Director of Operations Regional Facility Manager and/or Director of Operations, the Facility Manager’s primary task is to ensure the facility is problem-free and safe so that treatment and care can be provided under the best conditions. The Facility Manager works collaboratively with the Operations team to manage outpatient programming, overseeing the day-to-day administrative operations of the facility, and upholding the company values. The Facility Manager enforces program regulations and guidelines, including HIPAA policies, infection control, and the Joint Commission Accreditation.

Duties and Responsibilities:

• Ensures programs and services are implemented at the highest standards and clients receive the highest level of care.
• Assures the facility is fully stocked, that needed supplies are ordered in advance, and related expenses are managed to ensure that unnecessary spending is not occurring. Provides weekly feedback to the Program Director and Director of Operations in managing issues.
• Monitor and track refrigerator and freezer temperatures.
• Conducts weekly facility “walk-throughs” to identify, correct, and report safety hazards and manages maintenance repairs in the facility upon obtaining approval from the Director of Operations
• Performs/assigns emergency safety drills, completing weekly checklists to assure policy and administration guidelines are met, and ensuring the facility is compliant with licensing standards. Assists with accreditation and state licensing activities when requested.
• Responsible for the upkeep and maintenance of the facility vehicle. Will schedule facility or vehicle maintenance upon obtaining approval from the Program Director and Director of Operations.
• Assist with coordination of the transportation schedule for all clients and drive clients as needed.
• Responsible for ordering Urinary Analysis (UA) supplies, scheduling pickups, and assisting with obtaining UA’s from clients as needed.
• Responsible for visitor check-in.
• Assign a cubby and create a client orientation binder prior to admission.
• Oversees the client intake process, completing related paperwork, reviewing and obtaining signatures on all consents at the time of admission; assigning additional duties to Care Coordinators necessary.
• Ensure compliance with the Joint Commission Standards & HIPAA policies.
• Responsible for auditing treatment records in EMR and documentation completed by staff and contractors.
• All documentation in EMR must be submitted within 24 hours.
• Gather information and prepare reports for Monthly Operations, Quality Assurance, & Performance Improvement meetings.
• Manages facility schedule to ensure that all shifts and groups are covered.
• Responsible for the onboarding of new staff and contractors; responsible for the completion of related paperwork and documentation; assists in the training of these new staff and Contractors. Participate in and conduct staff performance reviews.
• Responsible for updating employee document compliance dates into ROWI systems.
• Possesses a complete and working knowledge of the Care Coordinator and Educational Liaison position to be able to help, support, and encourage staff. Will be responsible for supervising Care Coordinator’s and covering Care Coordinator shifts when needed.
• Participates in on-going departmental training and meetings when required
• Responsible for upholding infection control policies and procedures at their location.
• Serve as a role model to treatment staff, clients, employees, and guests through a positive, caring, and professional attitude.
• Maintain the confidential nature of clients and related activities.
• Comply with the dress code.
• Complete tasks in a timely and accurate manner.
• Attend designated staff and in-service meetings.
• Any additional duties as assigned by the management team.
• Maintaining the Environment of Care including but not limited to maintaining and watering live plants at the location.
• Responsible for ensuring location External Fire Systems and Fire Extinguishers are serviced as required by ROWI policy and procedures.

Other Related Skills and Abilities:

• Able to maintain clear boundaries with clients and staff.
• Ability to manage time effectively.
• Ability to work with minimal supervision.
• Ability to set priorities and to handle multiple assignments.
• Proficient in basic computer skills.
• Work effectively within an interdisciplinary team environment.
• Engage in appropriate written and verbal communication with families and other professionals.

Basic Education and Experience Required:

• The Facility Manager will have a minimum of a high school diploma, Bachelor’s degree preferred or, a minimum of 2 years of experience in a managerial role.
• Minimum of two (2) years driving experience required.
• Minimum of 1-year working with kids in a therapeutic setting.
• Experience with junior high or high school students is preferred.

Knowledge/Competencies:

• Must be able to communicate with people from all educational and cultural backgrounds.
• Must have strong verbal and written communication skills. Repeated below
• Must cope constructively with stressful situations.
• Must demonstrate tact, initiative, resourcefulness, professional manner, enthusiasm, and non-judgemental attitude.
• Documents clearly and efficiently.

Physical Requirements:

• Ability to lift and carry items weighing up to 20-30 lbs.
• Frequent walking, standing, sitting, bending throughout a regular work shift.

Additional Requirements:

• Must have a valid driver’s license and eligibility for insurance with agency’s vehicles.
• Must have valid First-Aid & CPR Certifications and a criminal background check.