Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Manager – JLL

What this job involves:

As a Facility Manager at JLL, you will lead regional operations that directly enhance employee experience and workplace excellence. This role combines strategic facility management with people-focused engagement initiatives, ensuring our clients' workplaces operate seamlessly while fostering vibrant, productive environments. You will manage a team of Community Hosts, oversee critical building systems, and partner with stakeholders to deliver exceptional service that supports JLL's commitment to creating spaces that work for our clients. This is an opportunity to make a tangible impact on workplace culture while managing the technical and operational excellence that keeps our facilities running at peak performance.

What your day-to-day will look like:

• Lead and manage the regional Community Hosts team, providing guidance, performance support, and fostering professional development

• Develop and implement employee experience programs, activations, and engagement initiatives that drive workplace satisfaction across the region

• Monitor and analyze key experience metrics, generating insightful reports and presentations for clients and internal stakeholders

• Coordinate with Facility Management teams to ensure service excellence through regular site walkthroughs and continuous improvement reviews

• Manage change management processes, assessing organizational impact and developing mitigation strategies for smooth transitions

• Oversee preventive and corrective maintenance programs, ensuring all building systems and critical equipment operate reliably

• Supervise vendor contracts and service providers (cleaning, cafeteria, technical services), evaluating performance and coordinating high-impact activities
  

Required Qualifications:

• Bachelor's degree in Business Administration, Facility Management, Engineering, or related field

• 5+ years of experience in facilities management, property management, hospitality, or related operational fields

• Advanced English Level

• Excellent communication, organization, and problem-solving skills with demonstrated ability to work independently

• Proficiency in MS Office Suite and MS SharePoint for reporting and collaboration

• Self-motivated professional with confidence, energy, and flexibility to handle high-pressure situations effectively

• Proven ability to supervise vendor performance during normal business hours and off-hours, including weekends

• Strong team leadership and people management capabilities with experience developing direct reports
  

Preferred Qualifications:

• Knowledge of local occupational health and safety requirements and critical facilities management best practices

• Understanding of basic technical property systems including HVAC, chillers, fire protection, and mechanical/electrical systems

• Experience managing organizational change processes and implementing strategic workplace interventions

• Vendor management experience for specialized services with demonstrated ability to evaluate and optimize performance

• Advanced proficiency in information technology tools and digital workplace platforms

• Experience in employee engagement strategies and workplace culture development initiatives

Location:

On-site –San Jose,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.