Job Description

The Opportunity

Queen Elizabeth’s School, Gurugram is seeking a proactive and experienced Manager – Operations to support the smooth, safe and efficient day-to-day operation of the school. The Manager – Operations will be responsible for coordinating and overseeing key non-academic operational functions, including facilities, security, health and safety, transport, catering, procurement, vendors and general administration. This is an exciting opportunity to join the founding team of a new international school and contribute to establishing efficient operational systems and processes that provide an exceptional environment for students, staff and families. The successful candidate will be hands-on, organised and solutions-oriented, with the ability to manage multiple priorities and coordinate effectively with internal teams, vendors and external stakeholders.

The Role

Facilities Operations

• Lead and oversee the day-to-day facilities operations across the school campus, ensuring a safe, functional, and well-maintained environment.
• Manage, coach, and develop the facilities team, including housekeeping, maintenance, landscaping, and contracted service providers, ensuring high standards of performance and professionalism.
• Prepare work schedules and allocate resources to ensure efficient delivery of facilities services.
• Conduct regular inspections of the campus to identify maintenance requirements and operational improvements.
• Oversee the maintenance of building systems, including HVAC, electrical, plumbing, lighting, water supply, generators, lifts, and other critical infrastructure.
• Ensure preventative and corrective maintenance programmes are implemented effectively.
• Maintain the overall appearance, cleanliness, and functionality of the school premises in accordance with established standards.

Health, Safety & Compliance

• Support and uphold the school's health and safety policies, safeguarding requirements, and statutory compliance obligations.
• Conduct regular health and safety inspections, risk assessments, and compliance audits across the campus.
• Ensure all facilities operate in accordance with local regulations, fire safety requirements, environmental standards, and school policies.
• Maintain accurate records relating to statutory inspections, maintenance activities, permits, and compliance documentation.
• Investigate facilities-related incidents and implement corrective and preventive actions.
• Promote a strong culture of safety, wellbeing, and operational excellence across the school.

Campus Maintenance & Asset Management

• Oversee planned preventative maintenance (PPM) and reactive maintenance programmes for all campus assets.
• Manage building repairs, refurbishment projects, and minor capital works with minimal disruption to school operations.
• Maintain an accurate asset register and monitor the lifecycle of facilities equipment and infrastructure.
• Ensure classrooms, offices, laboratories, sports facilities, boarding (where applicable), and common areas remain fully operational and fit for purpose.
• Monitor utility consumption and implement initiatives to improve energy efficiency and environmental sustainability.

Contractor & Vendor Management

• Manage external contractors, suppliers, and service providers to ensure work is completed safely, efficiently, and in accordance with contractual agreements.
• Oversee procurement of facilities-related goods and services, ensuring value for money and compliance with school procurement policies.
• Monitor contractor performance through regular reviews and service level agreements (SLAs).
• Ensure all contractors comply with safeguarding, health and safety, and site access procedures.
• Maintain accurate contractor documentation, certifications, and compliance records.

Emergency Preparedness & Business Continuity

• Coordinate facilities support during medical emergencies, fire evacuations, lockdowns, severe weather events, utility failures, and other critical incidents.
• Support the development, implementation, and regular review of the school's Emergency Response and Business Continuity Plans.
• Participate in emergency drills, campus risk assessments, and crisis management planning.
• Liaise with emergency services, utility providers, regulatory authorities, and external agencies as required.
• Prepare incident reports and maintain comprehensive facilities documentation.

Security & Campus Services

• Work closely with the Security Manager to ensure effective campus security measures, access control, CCTV systems, and visitor management processes are maintained.
• Oversee housekeeping, waste management, pest control, landscaping, and other campus support services.
• Ensure all campus facilities contribute to a safe, secure, and welcoming learning environment.
• Monitor parking areas, pedestrian routes, signage, and campus infrastructure to ensure safe movement across the site.

School Events & Operational Support

• Coordinate facilities support for examinations, school productions, sporting fixtures, open days, graduation ceremonies, parent events, and other school activities.
• Ensure venues are prepared, equipment is operational, and facilities services are delivered efficiently for all events.
• Support logistics planning, room setups, furniture movement, and operational requirements for school functions.
• Ensure all school activities are supported with appropriate facilities and maintenance services.

Budget & Resource Management

• Prepare and manage the annual facilities budget, ensuring effective cost control and financial accountability.
• Monitor expenditure, approve invoices, and identify opportunities for operational efficiencies and cost savings.
• Support capital expenditure planning, facilities improvement projects, and long-term asset management strategies.
• Ensure appropriate inventory management for maintenance materials, consumables, and equipment.

Stakeholder Engagement & Team Leadership

• Build positive working relationships with students, parents, staff, contractors, suppliers, and external agencies.
• Deliver a professional, responsive, and customer-focused facilities service to the entire school community.
• Conduct regular team meetings, training sessions, and performance reviews for facilities personnel.
• Promote continuous improvement, innovation, and best practice across all facilities operations.

Equality, Diversity & Inclusion

• Promote a respectful, inclusive, and welcoming environment where every individual is treated with dignity and respect.
• Challenge and report behaviour that is discriminatory, intimidating, harassing, or inconsistent with the school's values.
• Support the school's commitment to equality, diversity, inclusion, safeguarding, sustainability, and student wellbeing.

The Person

• Bachelor's Degree in Facilities Management, Engineering, Building Services, Operations Management, or a related discipline is desirable, with a minimum of 5 years' experience in facilities, building operations, or property management, including at least 2 years in a supervisory or managerial role.
• Previous experience in an international school, educational institution, hospitality, healthcare, commercial real estate, or corporate environment is preferred, with proven expertise in managing maintenance, MEP systems, HVAC, housekeeping, landscaping, and preventive maintenance programmes.
• Strong knowledge of health & safety, fire safety, statutory compliance, risk management, emergency response, safeguarding, and business continuity, with First Aid and Fire Safety certification being desirable.
• Demonstrated experience in managing contractors, vendors, service providers, facilities budgets, asset management, maintenance management systems (CMMS), and campus infrastructure to ensure efficient and compliant operations.
• Familiarity with security operations, including CCTV, access control, visitor management systems, and coordinating with security teams to maintain a safe and secure campus environment.
• Excellent leadership, communication, problem-solving, and stakeholder management skills, with proficiency in Microsoft Office and facilities management software, and the flexibility to work evenings, weekends, and school events when required.

Safeguarding

Queen Elizabeth’s Global Schools is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment and to follow the school’s safeguarding policies and procedures. The successful candidate will be required to undergo appropriate child protection and background screening, including employment references and police/background verification as applicable.