Job Description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Incident Reporting and Analytics Manager reporting directly to the Command Center Lead, you will lead our Global Incident Management Reporting and Analytics function based in the Property Services Command Centre (PSCC) in Bangalore, India. You will establish and oversee centralized incident data management, analysis, and standardized reporting across JLL's global portfolio spanning APAC, US, and EMEA regions. This role requires expertise in data analytics, facility engineering knowledge, and cross-regional communication skills to drive continuous improvement in incident management practices.

What your day-to-day will look like:

• Establish and maintain a centralized incident database system, implementing data quality protocols and standardized collection templates across global operations
• Develop and deliver customized analytics dashboards, trend analysis reports, and visualization tools to effectively communicate complex incident data to key stakeholders
• Lead stakeholder communication across regions, conducting regular update meetings and maintaining comprehensive action tracking systems
• Drive continuous improvement by researching and implementing new analytics tools, automation solutions, and process enhancements
• Ensure compliance with internal standards and policies while supporting audit processes
• Maintain capability to monitor APAC critical facility systems as backup when needed
• Adapt to take on additional roles and responsibilities as required by the company or clients

Desired or preferred experience and technical skills:

• Advanced proficiency in Excel, Power BI or similar data analytics and visualization tools
• Strong statistical analysis capabilities with experience in data quality management
• Demonstrated experience in facilities management or command center operations
• Project management expertise including tracking capabilities and stakeholder management across time zones
• Excellent cross-cultural communication skills and experience working with global teams
• Knowledge of critical facility systems and operations with understanding of common incident types
• Experience implementing process improvements and automation solutions

Required Skills and Experience:

• Bachelor's degree in relevant field with 4-5 years of proven experience in a similar role, preferably in a command center/facilities management/data analytics environment
• Fluency in professional level written and spoken English
• Demonstrated ability to develop and maintain reporting frameworks and analytics dashboards
• Experience in managing stakeholder relationships across multiple regions
• Strong understanding of data governance principles and compliance requirements
• Ability to adapt and take on additional responsibilities as business needs evolve
• Excellent problem-solving skills and attention to detail

Estimated compensation for this position is:

Compensation for this role will be competitive and in line with industry standards, based on the candidate's experience, skills, and qualifications. The complete package includes benefits aligned with JLL's commitment to employee wellbeing and professional growth.

Location: On-site at Bangalore PSCC, India

Job Tags: Data Analytics, Facilities Management, Incident Management, Global Operations, Reporting, Command Centre Operations

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.