Job Description

The Parking Facility Manager supervises and coordinates the work of ABM Facilities Services employees that provides Parking Services.

In this role, you will be responsible for assisting in the oversight of all aspects of parking operations, including staffing, facility management, revenue optimization, and customer service. The ideal candidate will possess strong leadership skills, strategic thinking abilities, and a passion for delivering exceptional service to our clients and patrons.

Position Responsibilities

Will develop, implement, direct and support "best practices", ABM polices and standards in quality management, job and site safety programs, and personnel administration. Promotes positive employer/employee /customer relationships and interactions. Implements employee training and skill enhancement programs, provides structured employee disciplinary procedures.

Responsible for maintaining positive customer relations from property management level up to senior executive level. Supports ABM activities in budget preparation and vendor/contactor oversight and is responsible to help manage cost and to identify and institute cost savings projects.

Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes, and standards. Responsible to develop, enhance and submit various professional level written reports, surveys, correspondence on a timely basis. Supports and assists in development of new business opportunities for ABM.

Reports daily to ABM Branch Manager and executive levels of the organization. Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.

Key Responsibilities:

1. Strategic Planning and Management:

• Adhere and enforce location initiatives to optimize parking operations and drive revenue growth.
• Ensure performance goals and objectives are met for the parking team, ensuring alignment with organizational objectives and client expectations.
• Monitor key performance indicators (KPIs) and financial metrics to track progress and identify areas for improvement.

1. Staffing and Training:

• Train a team of parking attendants, valet lead, and support staff, fostering a culture of excellence and accountability.
• Provide ongoing coaching and training opportunities to enhance employee skills and performance.
• Assist with staffing schedules and assignments to ensure adequate coverage and efficient operation of the parking facility.

1. Facility Operations:

• Assist in the day-to-day operation of parking facilities, including entrance and exit management, valet, traffic flow optimization, and maintenance activities.
• Enforce parking policies, regulations, and safety protocols to ensure compliance by patrons and staff.
• Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues promptly.

1. Revenue Management:

• Audit, review and enforce parking payment systems, including cash handling procedures, credit card processing, and mobile payment options.
• Analyze revenue trends and performance data to identify opportunities for revenue enhancement and cost optimization.

1. Customer Service Excellence:

• Foster a customer-centric culture and ensure that all staff members provide courteous and efficient service to patrons.
• Address customer inquiries, complaints, and escalations in a timely and professional manner, striving to exceed expectations.
• Implement service improvement initiatives based on customer feedback and satisfaction surveys.
• Perform other related duties incidental to the work described herein.

Perform other duties as assigned or requested.

Qualifications:

• Minimum of 3 years of experience in parking operations leadership and/or valet operation, preferably in the facility management or hospitality industry.
• Strong leadership and team-building skills, with the ability to motivate and empower employees to achieve their full potential.
• Excellent analytical and problem-solving abilities, with a track record of driving operational efficiency and performance.
• Proficiency in parking management software systems and technology solutions.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com