Job Description

We are Hiring for our Client!!

Job Title: Manager, Facility Management

Department: Operations Department

Reporting to: Chief Operations Officer (COO)

Job Purpose Summary:

The Facility Management Manager is responsible for overseeing the operational performance and maintenance of THE COMPANY's real estate assets. The role manages preventive maintenance programs, service delivery standards, safety compliance, and operational budgets to ensure that facilities remain safe, functional, and cost-efficient. The FM Manager leads both hard and soft services teams, coordinates service providers, and supports long-term asset lifecycle planning.

Detailed Roles & Responsibilities:

• Maintenance Strategy & Asset Reliability:
  • Develop and implement a comprehensive preventive maintenance strategy for all buildings, units, and common areas.
  • Ensure maintenance programs support asset reliability, operational continuity, and tenant satisfaction.
  • Monitor maintenance performance across facilities and ensure timely resolution of technical issues.
  • Identify maintenance risks and implement corrective or preventive measures.
  • Ensure facilities operate in accordance with technical standards and maintenance best practices.
  • Ensure asset management practices are implemented and aligned with operational and maintenance strategies.
• Service Delivery & Operational Coordination:
  • Coordinate the activities of Hard Services (technical maintenance) and Soft Services (cleaning, security, landscaping, etc.) teams.
  • Ensure seamless daily facility operations across City.
  • Monitor service delivery quality and operational performance across all sites.
  • Address operational issues affecting building services or tenant experience.
  • Maintain operational efficiency across facilities under management.
  • Ensure effective coordination between service providers is maintained.
• Service Providers & SLA Management:
  • Establish and monitor Service Level Agreements (SLAs) for in-house technical teams and external service providers.
  • Evaluate service provider performance and ensure contractual service standards are met.
  • Ensure performance of service providers is monitored through defined KPIs and SLAs, and been reviewed & verified by the FM team
  • Coordinate with contractors and vendors delivering facility services.
  • Ensure service contracts support operational performance and cost efficiency.
  • Recommend improvements to service delivery arrangements when necessary.
• Health, Safety, Environment & Compliance (HSEQ):
  • Oversee the HSEQ and Compliance function within the facility management department.
  • Ensure full compliance with Qatari safety regulations, building codes, and environmental requirements.
  • Monitor safety practices across all facilities and ensure adherence to operational safety procedures.
  • Ensure regular inspections, safety audits, and compliance checks are conducted.
  • Promote a safety-focused culture across facility management operations.
  • Ensure compliance with all applicable governmental authorities and regulatory requirements across facility management operations
• Budget Management & Operational Cost Control:
  • Manage and approve the annual operating budget of the Facility Management Department
  • Monitor operational expenditures related to maintenance, utilities, and service contracts.
  • Identify opportunities to improve operational cost efficiency and reduce utility consumption.
  • Ensure efficient allocation of resources while maintaining service quality.
  • Provide financial reports and cost performance updates to the COO.
• Procurement, Inventory & Asset Lifecycle Planning:
  • Supervise procurement processes related to spare parts, maintenance materials, and consumables.
  • Ensure proper inventory control and availability of critical maintenance supplies.
  • Coordinate with the Procurement Department regarding facility-related purchases.
  • Provide technical advice to the COO on long-term asset lifecycle replacement strategies.
  • Support planning of major repairs, refurbishments, or structural upgrades across City.

Skills:

• Technical / Operational Skills:
  • Facility maintenance and building systems management.
  • Knowledge of building services including HVAC, electrical, plumbing, and mechanical systems.
  • Contract and vendor management.
  • Preventive maintenance planning and asset lifecycle management.
  • Health, safety, and environmental compliance.
• Leadership & Professional Skills:
  • Leadership and team management capabilities.
  • Strong organizational and operational coordination skills.
  • Analytical thinking and problem-solving ability.
  • Strong communication and stakeholder management skills.

Any other task assigned by the direct superior.

Education & Professional Certificates

Education:

Bachelor's degree in mechanical engineering, Electrical Engineering, Facilities Management, Building Services Engineering, Construction Management.

Certificates:

Preferred Certifications include:

• Certified Facility Manager (CFM),
• Facility Management Professional (FMP)
• Health & Safety Certifications (NEBOSH or equivalent).

Computer Literacy:

• Computer literate.
• Proficiency in:
  • MS Office.
  • Maintenance management systems (CMMS).

Languages:

English fluent.

Arabic is preferred.

Experience

• 15 + years of experience in facility management or building operations.
• Minimum 3-5 years in a managerial role overseeing facility operations or maintenance teams.
• Experience managing large residential or mixed-use real estate assets is preferred.