Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Maintain physical structures, grounds and equipment related to facilities operations in a like new condition utilizing proper tools and trade practices.

DIRECTLY SUPERVISES: None

HOW YOU WILL CREATE THE EXTRAORDINARY

• Report to work fit and ready to work on time daily as scheduled. Checks schedule daily to learn of any changes necessary to accommodate unplanned business conditions.
• Communicates with Foreman, Supervisor and Department Director any issues relating to work performance, completion of assigned tasks, attendance and service of those internal and external guests requesting work of this department.
• As directed, properly uses time keeping equipment and systems to record all time worked. Adheres to posted schedule and as adjusted by the manager, relating to work hours, breaks, and duty schedule or station/duty assignments.
• Read, understand and practice all policies and procedures as outlined in the Team Member Handbook.
• Asks for assistance if unable to read or understand any items contained in the handbook. Takes appropriate action to report any policy violations or problems as outlined the handbook, to the supervisor or manager.
• Make suggestions to appropriate supervisor/manager regarding any suggestions for improving guest service, department or job efficiency.
• Reports to Supervisor any items requiring maintenance or repair. Pays particular attention to safety related matters and reports such items immediately. If dangerous, take precautions to prevent injury by securing affected area.
• Reports to manager, supervisor and Security Officer any incidents involving illness or injury to self or others, and any accidents or onset of illness incidents witnessed involving guests or other team members.
• Responsible to maintain confidentiality of all matter regarding guest, team members and the business operations.
• Required to cooperate with Company officials during an investigation and to maintain confidentiality.
• Follows proper procedures for lost and found of personal items, found money or gaming tokens. (Contact Security Officer)
• Any related job duties, as requested, even if not parts of the regular job description, particularly if it affects safety of any individual and/or guest service.
• Assist trade positions as needed.
• Initial responder to radio requests.
• Performs tasks requiring minimal tools use i.e. lamp changes, hot/cold calls.
• Ability to communicate clearly and effectively both orally and in writing. Ability to logically and independently plan, organize, and complete work, makes progress on multiple assignments under time constraints.
• Ability to travel to various locations of the business.
• Ability to express ideas or make recommendations concerning job related issues.
• Ability to perform the manipulation of numbers and basic math calculations.
• Ability to perceive quality or work read material and review documents; receive instructions and hear inquiries from guests, clients or staff.
• Performs minor plumbing, electrical, carpentry, painting, HVAC repairs and Preventive Maintenance.
• Assist Window & Groundskeeper are required.

• Other duties may be assigned at any time.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• High School Diploma or equivalent; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Flexible to work various shifts, weekends, and holidays

ADDITIONAL REQUIREMENTS

• Ability to push/pull or lift up to 50 pounds
• Ability to use hands to finger, handle, or feel; reach with hands and arms for specific objects at short distances in local working area, and talk or hear, to climb or balance, stand, sit, walk, and to stoop, kneel, crawl or crouch.
• Ascend and descend stairs/ ladders, maintain equilibrium, and work from a standing position and/or walking motion for an extended period
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth and distance perception, to perceive sizes, shapes, temperatures, textures, or odors and ability to adjust focus.
• Must be able to work on mechanics of totalizator machines and have the ability to scan facility to monitor activity required.
• Maintains a professional work environment with management and staff.
• Responsible for fostering a fun environment and for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events while enthusiastically supporting, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards.

• Must be able to obtain and maintain a non-gaming license from the Indiana Gaming Commission, Indiana Horse Racing Commission, and valid Indiana Driver’s License. Will require access to all general and secure/sensitive areas of the gaming facility and back-of-house areas of the Racing and Gaming facilities.

• Ability to work in a smoking environment and noise level in the working environment is usually moderate.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships