Job Description

Company Description

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle. Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful inside ownership – driving strong alignment and sustained value creation for our shareholders. With $6.1 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com.

Job Description

• Manage and oversee soft services operations, including housekeeping, pest control, landscaping, and waste management across the facility/campus.
• Ensure high standards of cleanliness, hygiene, and overall upkeep of office premises, common areas, and external landscapes.
• Monitor housekeeping and soft service manpower deployment to ensure optimum resource utilization and service delivery.
• Coordinate with service vendors and contractors, ensuring compliance with agreed Service Level Agreements (SLAs) and contractual obligations.
• Conduct regular inspections and audits of housekeeping, pest control, and landscaping activities to maintain quality standards.
• Track vendor performance through periodic reviews, service audits, and corrective action plans.
• Ensure adherence to health, safety, environmental, and workplace compliance requirements.
• Address client and occupant concerns related to soft services and implement effective resolution measures.
• Maintain service records, audit reports, attendance records, and operational documentation.
• Identify process improvement opportunities to enhance service efficiency, cost-effectiveness, and occupant satisfaction.
• Prepare periodic MIS reports and present operational performance updates to management.

Additional Information

• Precision-driven, analytical, and detail-focused.
• Able to navigate complex, high-compliance environments.
• Excellent planning, controls, and documentation capabilities.