We are seeking an experienced and highly responsible Facility Engineer to support operations at an Internet Data Center (IDC). The role involves ensuring continuous facility stability, responding to incidents promptly, and maintaining all critical infrastructure in line with client (Alibaba) operational standards.
Work shifts: 7*24, 5*8
Key Responsibilities: Perform daily on-site duties at the Internet Data Center (IDC) as required by the Client.Be able to arrive on-site promptly outside working hours in accordance with IT operations incident management guidelines.Update and maintain infrastructure documentation with 100% accuracy.Regularly review alarm configurations and monitor system availability and stability.Be familiar with IDC environments and monitoring systems.Conduct inspections according to Alibaba standards, including facility condition checks, maintenance/repair MOP (Method of Procedure) reviews, and follow-up actions.Manage incidents following EOP (Emergency Operation Procedure) and report/escalate accordingly.Possess strong knowledge of IDC infrastructure, including power systems, HVAC, and low-voltage electrical systems.Quickly identify faults and restore services during incidents.Demonstrate knowledge of infrastructure monitoring, capacity management, security management, and availability management to enhance operational efficiency.Independently prepare and execute change MOPs, ensuring operational changes do not result in incidents.Complete other duties as defined in the Service Contract, Outsourcing Requirement Specification, and related attachments.
Requirements:Degree in Electrical engineering, HVAC, or related technical fields.At least 1 year of relevant experience.Ability to work under 7×24 standby/rotation support.Minimum 1 year in infrastructure or IDC operations.Basic understanding of IDC infrastructure and operational procedures.Ability to collaborate with multiple teams, work remotely, and coordinate across languages and regions.Experience with multi-team coordination, meeting organization, and scheduling of facility maintenance/repairs.Local language: German, English, (Chinese is advantage)
PreferredExperience working in Alibaba Cloud or other large-scale IDC environments.Relevant certifications (e.g., electrical engineering, HVAC, data center operations).
ThunderSoft is a provider of operating system technologies, superior products and solutions, experts in mobile, IoT, automotive, and enterprise.
Founded in 2008, through ThunderSoft’s expertise in edge intelligence and operating systems including Android, Linux, Windows and others, a profound middleware, application, and algorithm technology portfolio, strategic partnerships with key semiconductors, components, terminals, software and Internet vendors, and mobile carriers, give us a unique vertical integration advantage across industries. ThunderSoft is a value-added scaling partner, bringing our customers with innovative, reliable, and commercial-ready products and solutions for the fields of IoT and Intelligent connected vehicle.
ThunderSoft has established joint ventures individually with Qualcomm, Arm and Intel. Meanwhile, the company operates joint laboratories with Qualcomm, Intel, Microsoft, Arm, Samsung, and Sony, among many others. The extensive collaboration with industries empowers ThunderSoft to accelerate the development of the smart industry.
Headquartered in Beijing and listed on the Shenzhen Stock Exchange (SZ: 300496), We have 40 R&D centers and offices in China and a global presence in Germany, Finland, Bulgaria, Ukraine, Japan, South Korea, India, Malaysia, Singapore, Canada, U.S, etc.
