Job Description

Provide service and support to internal and external customers, attorneys throughout the Nipsco territories and CDC territories related to compilation and submission of case files to commission and related to compilation and submission of facility damage claims to attorney for collection.
• The incumbent must be creative and use knowledge and skills on each individual case, applying appropriate analysis, evaluation, and investigation.
• Must be detail oriented and able to accurately capture data.

Essential Functions

• Creates a report link for all facility damages.
• Creates a case folder for each facility damage.
• Compiles all files associated with each facility damage and places in the appropriate case folder.
• Populates the IURC initial spreadsheet.
• Inbound and outbound communications related to submission or clarification of information.
• Send completed spreadsheets to the IURC Pipeline Safety Division by due date.
• Add case numbers to case folders.
• Populate the IURC form with all required documentation in the NIPSCO Gas Case Regulatory Management Database by due date.
• Inbound and outbound communications related to the submission of the turnover to attorney facility damage claims to external stakeholders.
• Helps identify and develop continuous improvement opportunities.
• Complete Turn Over to Attorney (TOA) process with accurate information, populates spreadsheet, sends, and saves emails.
• Stuffing all printed correspondence for mailing, ensuring all documents are included.
• Scanning the completed payments to the Facility Damage Coordinators.
• Completing the year end retention project of moving, boxing and shipping of paper facility damages.
• Compiles all facility damage information needed for Ohio commission filings and submissions
• Populates the UTC spreadsheets to track timelines and outcomes off all UTC claims
• Inbound and outbound communications related to approval and submission of claims

Required Qualifications For Position

• High School Diploma
• Strong oral and written communication with interpersonal skills as demonstrated by successful interactions with others where tact and diplomacy are needed.
• Strong decision making and problem solving skills.
• Working knowledge of support systems, i.e., Microsoft Office
• Proficiency in use of personal computers and Windows based software.
• Demonstrated analytical skills.
• Proven ability to function in an environment with ever changing priorities.
• Proven ability to work independently to meet deadlines and work under pressure.
• Attention to detail.
• Microsoft Office experience
• Knowledge of NGD policies and procedures.
• Basic knowledge of underground construction and utility line locating processes.
• Basic knowledge of state and federal requirements for facility locating.

Preferred Additional Qualifications for Position

• Minimum of 2 years of experience or career equivalent in natural gas distribution operations.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

• The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$46,900.00 - $65,700.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity

Posting Start Date:

2026-05-19

Posting End Date (if applicable):

2026-06-03

Please note that the job posting will close on the day before the posting end date.