Job Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill You can help. We can show you how.

The Facilities Coordinator provides a variety of management support duties to the Facilities and Maintenance Department, ensuring efficient scheduling, communication, documentation, and recordkeeping of maintenance operations. This role serves as the central point of coordination for work orders, purchase orders, vendor communications, project tracking, and reporting. The Coordinator ensures maintenance requests are logged, assigned, and completed on schedule while maintaining accurate records of expenses, service contracts, and compliance documentation. Duties require independent judgment with an understanding of Facilities Department functions, procedures and terminology. This position supports Goodwill’s Mission by ensuring well-functioning, safe, and compliant facilities that allow operations to run smoothly and effectively.

Duties will also include but are not limited to:

• Assist in scheduling preventive maintenance and facility inspections.
• Serve as the primary point of contact for incoming calls, emails, and requests for the Facilities Department.
• Ensure all required safety, compliance, and inspection records are accurately maintained and readily available.
• Provide administrative support to the Facilities Director, Project Manager, and Maintenance Supervisor including scheduling meetings, preparing correspondence, and organizing departmental communications.
• Maintain a current and up-to-date understanding of and comply with all agency policies and procedures.

QUALIFICATIONS

• High School diploma AND 2+ years of required experience OR Associates (preferred) degree AND 0-1 years of required experience

REQUIRED EXPERIENCE

• Experience in facilities coordination, maintenance administration, or related support role
• Strong organizational and recordkeeping skills with experience managing physical and electronic files
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and SharePoint or similar platforms
• Experience processing work orders, purchase orders, invoices, or similar operational workflows
• Ability to communicate effectively with internal staff, external vendors, and service providers
• Knowledge of basic facility operations, maintenance terminology, and safety/compliance processes
• Strong problem-solving skills and ability to prioritize multiple tasks in a fast-paced environment
• Excellent customer service orientation and ability to address urgent requests effectively

PREFERRED EXPERIENCE:

• Experience supporting multi-site facilities, retail, or nonprofit environments
• Familiarity with OSHA, fire safety, and regulatory compliance recordkeeping
• Experience coordinating vendor relationships and tracking service contracts

External Hiring Range $21.63-$23.00/hour

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)