Sepadu

Facility Admin - Helpdesk, FO & Logistics

Sepadu  •  Petaling Jaya, MY (Onsite)  •  11 days ago
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Job Description

Job Purpose
To provide administrative support to FM operations by running the helpdesk, supporting reception/front‑of‑house and coordinating basic logistics for mail, stationery and pantry.

Key Responsibilities

  • Operate FM helpdesk (phone, email, portal): log tickets, categorise, assign to Facility Executives/cleaners/vendors and follow up on completion.
  • Provide status updates to requestors and escalate urgent or critical issues according to defined procedures.​
  • Support reception/front‑of‑house activities (where blended): visitor registration, access badge issuance, switchboard calls and meeting room bookings.​
  • Assist in AE reporting workflow when required, ensuring information is promptly passed to the responsible functions in line with SOPs.​
  • Support mailroom activities (sorting, handover to courier, basic tracking) and simple stationery/pantry stock checks.​
  • Maintain simple databases/spreadsheets for service requests, visitor logs and small inventories as required.

Requirements

  • SPM/Diploma in Business Administration, Office Management or equivalent.
  • 1–3 years’ experience in administrative, customer service or reception roles.
  • Good communication skills and service mindset.

  • Proficient in MS Office and comfortable with ticketing/CMMS or similar systems.
Sepadu

About Sepadu

Sepadu Group is an established facilities management company in Malaysia. We are currently servicing Kuala Lumpur, Selangor, Johor, Penang and Sabah.

Sepadu Group is set to become the leading professional facilities management company in Malaysia. Sepadu Group is a diverse and innovative company able to handle large single facilities to multi-facility operations seamlessly focusing on the entire spectrum of assets and facilities management services.

Sepadu Group is distinctive among its peers by bringing together the best practices of the facility maintenance industry. While facility managers have traditionally faced a trade-off between great service and affordable pricing, Sepadu Group uses an innovative approach that brings its customers excellence in both crucial areas.

Creating and delivering value and sustainable business benefits through direct and indirect cost saving strategies is fundamental to our client’s brand and business values. We continually evaluate and recommend improvements throughout the project & asset lifecycle ensuring integrity of systems, equipment, people and practices for fostering a long term benefits to all stakeholders.

Sepadu Group has sculptured integrated facilities services that fits the most demanding environments by integrating specialized engineering services, 24/7 help-desk, command-centre, life-cycle capital asset management in addition to all essential FM services.

Industry
Facilities & Workplace
Company Size
51-200 employees
Headquarters
Kuala Lumpur, MY
Year Founded
2015
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