Job Description

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Chennai, India

About the team

The Facilities & Workplace Experience Manager will lead facilities operations for the Kinaxis Chennai office while supporting future expansion in India. This role is accountable for delivering a best-in-class workplace experience, ensuring operational excellence, and maintaining full compliance within a complex SEZ environment.

As a strong communicator and cross-functional collaborator, this individual will take a proactive, solutions-oriented approach to creating a safe, efficient, and engaging workplace that supports employees, leadership, and business operations.

What you will do

Workplace Experience & Operations

• • Lead and continuously enhance the end-to-end workplace experience, ensuring a clean, safe, and high-performing environment 
  • Oversee housekeeping, pantry services, and front-desk operations, ensuring consistent service delivery aligned with established standards
  • Manage security operations, including guard coverage, supervision, access control, and compliance with SEZ requirements
  • Ensure workplace services (including reception) are aligned with business hours and operational needs
  • Actively gather feedback from employees, BU’s and Corporate Services and drive continuous improvement initiatives

Employee Onboarding & Offboarding

• • Own and manage end-to-end onboarding processes, ensuring new hires have a seamless first-day experience (workspace readiness, access, equipment)
  • Coordinate cross-functionally with HR, IT, and Security to ensure timely provisioning of badges, systems access, and workspace setup
  • Maintain and enforce workplace onboarding standards (desk setup, welcome readiness, orientation support)
  • Manage offboarding processes, ensuring timely access deactivation, asset recovery, and compliance with internal controls
  • Ensure all onboarding/offboarding activities meet SEZ compliance requirements and audit standards

Leadership Support & Events

• • Coordinate leadership and executive visits, ensuring workplace readiness and high-quality experience
  • Plan and execute employee engagement events, town halls, and onsite programs for all-staff events
  • Support expat travel, hotel arrangements, and internal relocations/movements

Support Fitness & Wellness Programs

• • Work with Fitclub Volunteer Ambassadors to support the successful delivery of wellness activities and employee engagement initiatives at the site.
  • Provide local facilities and logistical support for wellness programs, while program guidance, funding allocation, and oversight are provided to Fitclub Volunteer Ambassadors by the Fitness & Nutrition Specialist

Food Programs & Cafeteria Operations

• • Oversee day-to-day cafeteria and catering operations, ensuring consistent food quality, hospitality standards, and a positive dining experience for all employees.
  • Manage the food service vendor relationship end-to-end, including contract adherence, cost reporting, KPI tracking, and performance reviews aligned with global food program standards set by the Director of Culinary Programs.
  • Coordinate all catering for leadership visits, executive meetings, employee events, and global customer engagements, ensuring high-quality hospitality experience.
  • Ensure menus are tailored to local and global dietary requirements, including vegetarian options, Hindu dietary accommodations, vegan offerings, allergen restrictions, and other special dietary needs.
  • Ensure full food safety compliance, including FSSAI regulations, temperature monitoring, safe food handling protocols, hygiene audits, and corrective action procedures; escalate non-compliance immediately and transparently.
  • Maintain dietary accommodation standards across all catered meals, including robust vegetarian and vegan options, clear allergen labeling, and adherence to globally mandated dietary policies.
  • Drive a culture of food waste reduction through responsible purchasing, consumption monitoring, portion management, and end-of-service strategies aligned with Kinaxis sustainability goals.
  • Collaborate with the Global Director of Culinary Programs on globally themed menu calendars, food engagement programming, cultural celebrations, seasonal activations, and continuous improvement of the local food experience.
  • Monitor employee feedback and satisfaction with cafeteria and catering services and implement improvement initiatives to enhance the workplace experience.
  • Contribute to quarterly food program reporting, including food cost analysis, vendor performance summaries, service metrics, utilization trends, and employee satisfaction insights shared with global leadership.

Facilities Management & Projects

• • Oversee all facility operations, including building systems (HVAC, electrical, plumbing, fire & life safety)
  • Manage construction, renovations, and office reconfigurations, including move coordination and execution
  • Provide strategic input into space planning and utilization, supporting growth and corporate expansion initiatives
  • Manage materials movement and logistics within the SEZ, ensuring compliance and documentation

Vendor & Financial Management

• • Manage vendors end-to-end including selection, benchmarking, negotiations, SLAs, AMCs, and performance management
  • Lead local procurement activities for facilities, workplace services, and operations in accordance with corporate policies
  • Track budgets, manage operational expenditures, and provide clear variance reporting and cost optimization recommendations

Health, Safety & SEZ Compliance

• • Ensure full compliance with SEZ regulations, statutory requirements, and internal policies
  • Support and at times lead health and safety programs, including fire safety, drills, and emergency preparedness
  • Support the development and maintenance of Business Continuity Plans (BCP) and emergency response procedures
  • Conduct regular audits and performance reviews to ensure vendor compliance with service standards and safety requirements

What we are looking for

• 10+ years of experience in Facilities Management and Workplace Experience, ideally within a global or high-growth organization
• Strong hands-on experience managing housekeeping, security, and workplace services operations
• Proven track record in vendor management, contract negotiation, and service delivery excellence
• Experience working within SEZ environments and compliance frameworks (preferred)
• Solid understanding of building systems and infrastructure (HVAC, electrical, fire/life safety, etc.)
• Experience supporting leadership visits, events, and employee engagement programs
• Strong stakeholder management skills with the ability to influence across functions
• Proficiency in Excel, reporting, and financial tracking
• Experience managing projects, renovations, and workspace planning initiatives

#Senior #LI-RJ1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.