Job Description

Transend MSO, Inc. provides administrative support to New Oakland Family Centers who offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.

Position Details

Schedule: Flexible Part-time schedule; Must be available after 3pm on weekdays and on weekends 9am-4pm as needed.

Reports to: Director of Operations / Site Support Manager

Compensation: Hourly Employee; $20 hour. Commensurate with experience.

Position Summary

The Facilities Technician is responsible for overseeing, coordinating, scheduling, and performing skilled maintenance and preventive maintenance activities across all New Oakland buildings and grounds. Key responsibilities include completing routine maintenance inspections and checklists, troubleshooting and repairing equipment, and ensuring facilities are maintained in a safe, functional, and efficient manner. The position requires regular travel between locations and collaboration with internal teams.

Key Responsibilities

• Assist leadership in developing, implementing, and maintaining maintenance standards, procedures, and schedules in accordance with established organizational policies.
• Travel between New Oakland locations to assess, troubleshoot, and resolve facility maintenance issues, complete repairs, and support facility upgrades.
• Promote and maintain a safe, clean, and functional environment for employees, clients, and visitors.
• Maintain flexibility in work hours to accommodate operational needs, maintenance priorities, and facility emergencies.
• Perform a variety of general maintenance, repair, and facility upkeep tasks, including painting and staining, drywall repair and installation, plumbing repairs, drain cleaning, light bulb replacement, routine facility inspections, and operation of facilities management systems.
• Assist with moving, arranging, and organizing office furniture, equipment, and other facility resources as needed.
• Coordinate, schedule, and perform routine preventive maintenance inspections and tasks to ensure buildings, equipment, and systems remain in good working condition.
• Monitor maintenance supplies and inventory levels, identify purchasing needs, and coordinate the ordering of necessary materials and equipment.
• Identify, document, and promptly report equipment malfunctions, facility outages, maintenance concerns, and other operational issues to the appropriate supervisory personnel.
• Follow organizational policies, safety procedures, and operational standards.
• Maintain a positive, adaptable attitude, embrace learning opportunities, and implement feedback for professional growth.
• Stay current with professional training requirements.
• Perform other duties as assigned to support clinic operations.

Working Conditions

• Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
• This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
• The workspace must maintain a quiet and professional environment including minimizing noise and distractions to ensure a safe, confidential and supportive atmosphere for consumers in accordance with professional and ethical standards.
• Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
• The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications

• High school diploma or equivalent required.
• Must possess a valid Michigan driver’s license with an approved driving record that meets facility and insurance requirements.
• Strong communication and coordination skills, with the ability to work effectively with diverse populations.
• Ability to safely lift, move, arrange, and reposition furniture, equipment, and other facility items, including the ability to perform physical tasks associated with moving and organizing office spaces.
• Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.

Desired Skills

• Strong multitasking abilities, with effective time and project management skills.
• Ability to work collaboratively within a multidisciplinary team.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Ability to effectively engage diverse populations, including children, adolescents, and adults.