Job Description

The Facilities Team Leader oversees and coordinates the daily activities of the Facilities Maintenance team to ensure Rock City Enterprises’ buildings, grounds, systems, and equipment are properly maintained, safe, and operational. This role provides hands-on leadership, technical expertise, and operational coordination to support preventative maintenance, repairs, and special projects across all properties.

Under the direction of the Facilities Manager, the Facilities Team Leader supervises maintenance partners, helps plan and schedule maintenance activities, collaborates with internal teams and external vendors, and supports emergency and special event operations to ensure a guest-ready environment at all times.

This position supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Leadership, Culture & Guest Experience

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model the Culture of Excellence through professional guest and partner interactions.
• Support the Facilities Manager in overseeing daily supervision of Facilities partners.
• Monitor partner performance and training progress, sharing feedback with the Facilities Manager.
• Assist in training and mentoring Facilities Maintenance Apprentices and Technicians.
• Promote teamwork, accountability, and safe work practices across the Facilities Team.
• Participate in ongoing training to enhance technical and leadership skills.

Facilities Operations & Preventative Maintenance

• Develop and help implement maintenance schedules to ensure timely completion of routine and preventative maintenance tasks.
• Conduct regular inspections of facilities, equipment, and systems to identify maintenance needs and address issues proactively.
• Collaborate with the Facilities team to prioritize and complete maintenance and repair work.
• Provide technical expertise in diagnosing and troubleshooting facility and equipment issues.
• Oversee and participate in maintenance and repairs related to HVAC, plumbing, electrical, mechanical, and general building systems.
• Complete Maintenance Work Requests (MWRs) as needed and ensure assigned work is completed accurately and safely.
• Ensure proper maintenance and servicing of company vehicles.
• Evaluate equipment performance and recommend repairs, upgrades, or replacements when necessary.

Coordination, Vendors & Special Projects

• Coordinate maintenance activities with other teams to minimize disruption to operations.
• Collaborate with external vendors and contractors for specialized maintenance services.
• Ensure vendor work is completed in accordance with contracts, safety standards, and company expectations.
• Assist with the setup, storage, and breakdown of Rock City Gardens’ special events.
• Respond promptly to emergency maintenance requests to minimize downtime and ensure partner and guest safety.

Safety & Compliance

• Ensure Facilities Team operations comply with all applicable health, safety, and environmental regulations.
• Stay informed of relevant codes, regulations, and best practices related to facilities maintenance.
• Promote and enforce safe work practices at all times.
• Identify and address potential safety hazards promptly.

Budget Support & General Responsibilities

• Work alongside the Facilities Manager to provide input for annual Facilities budgets.
• Support efficient use of supplies, tools, materials, and manpower.
• Adhere to all organizational processes and procedures consistently.
• Perform other duties as assigned by management.

Requirements

Qualifications

Education & Experience

• High school diploma or equivalent required; technical or vocational training in facilities maintenance preferred.
• Minimum of three (3) years of experience in facilities maintenance or a related field required.
• Previous supervisory or lead experience required.
• Certification in facilities management or a related field is a plus.

Knowledge & Skills

• Strong technical knowledge of HVAC, plumbing, electrical, mechanical, and general building systems.
• Proven leadership skills with the ability to lead up to five (5) Facilities partners.
• Strong problem-solving and troubleshooting abilities.
• Attention to detail with a focus on preventative maintenance.
• Ability to read and understand operational, safety, and maintenance documents.
• Familiarity with maintenance management software preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, team-oriented environment.

Licenses & Availability

• Valid driver’s license with a good driving record required.
• Ability to travel locally to procure supplies and support facilities' needs.
• First Aid & CPR Certification required (or ability to obtain if expired).
• Flexible availability, including nights, weekends, holidays, and special events as required.

Physical Demands & Work Environment

• Regular use of hands and fingers for handling tools and equipment.
• Ability to stand, walk, climb, balance, stoop, kneel, and crouch frequently.
• Ability to lift and/or move up to 80 pounds.
• Ability to work outdoors regularly and in extreme temperatures throughout the year.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence