Job Description

About the Role: Murkez Technologies is seeking an experienced and proactive Facilities Team Lead to oversee the Facilities & Maintenance support functions for QSR network across the United States. This role leads and coordinates the Inventory, Dispatch, Facilities, and Vendor Coordinators, ensuring consistent execution of the Facilities & Maintenance SOP, accurate cross-functional reporting, and seamless communication between Murkez's delivery team and U.S.-based Operations and Facilities leadership. The candidate should have experience working on HVAC systems. Key Responsibilities: Team Leadership & Coordination • Lead and supervise the Inventory, Dispatch, Facilities, and Vendor Coordinators, ensuring each function is executed per the defined SOP. • Assign, guide, and review the daily work of all four coordinators; step in to close gaps in coverage or workload. • Conduct regular check-ins to track individual and team performance against SOP objectives. • Serve as the first point of escalation for the team before issues are raised to Facilities leadership. Work Order & Dispatch Oversight • Oversee the full work order lifecycle (New → Reviewed → Assigned → In Progress → On Hold → Completed → Closed) managed by the Dispatch Coordinator. • Review prioritization of Emergency, High, Routine, and Preventive requests to ensure correct handling. • Monitor open and overdue work orders and ensure timely closure with complete documentation. Inventory & Cost Control Oversight • Oversee parts ordering, replenishment, and inventory control managed by the Inventory Coordinator. • Review reorder levels, stock-outs, emergency purchases, and excess/slow-moving inventory. • Track cost-saving initiatives and ensure opportunities and achieved savings are reported. Vendor Management Oversight • Oversee vendor selection, onboarding, documentation (W-9, COI, licenses/certifications), and system setup. • Monitor vendor performance — response time, quality, pricing, reliability, and compliance — and address escalations. • Ensure the master vendor tracker is kept current and document expirations are proactively managed. Timekeeping, Reporting & Communication • Oversee timesheet accuracy and timely submission across the Facilities & Maintenance team. • Consolidate daily and weekly reporting from all four functions into a single, leadership-ready report. • Maintain clear, professional communication with U.S.-based Operations and Facilities leadership. • Escalate safety, food-safety, major equipment failure, or business-interruption issues immediately. Financial Control & Approvals • Ensure all purchases, repairs, and vendor quotes follow the approved threshold structure (Facility Staff: $500 | RDOs: $1,500 | Director of Facilities: $3,000 | VPs/President: above $3,000 with Director alignment). • Review and validate quotes and spend before escalating for higher-level approval where required. Process Optimization • Identify inefficiencies across the four SOP functions and recommend process improvements. • Support the rollout of new tools and systems to strengthen inventory, dispatch, vendor, and reporting workflows. • Standardize documentation and hand-off practices across coordinators. Requirements Requirements: • Bachelor's degree in Business Administration, Operations Management, Engineering or a related field. • 4+ years of experience in facilities, maintenance operations, or a related field, including at least 1-2 years in a team lead or supervisory capacity. • Expert Knowledge and work experience in HVAC systems. • Strong command of English (both written and verbal), with experience communicating with U.S.-based stakeholders. • Proficiency in Microsoft Excel and Google Sheets; experience with work-order/CMMS or vendor management systems is a plus. • Strong leadership, organization, and multi-tasking skills; able to manage multiple coordinators and workstreams simultaneously. • Experience with inventory management, vendor coordination, or dispatch/work-order systems is preferred.