Job Description

What You'll Be Doing

This position is within the General Services Administration Department and supports Facilities, Security Controlled Systems, Security Network, and Fleet Operations. The role includes maintaining critical database integrations across multiple enterprise platforms, providing ongoing server and workstation maintenance, and applying intermediate networking and Cisco switch configuration skills to ensure reliable system connectivity. The role also develops and maintains custom Power BI reports and dashboards and manages SharePoint sites for document management, workflow automation, and cross-departmental collaboration. Systems and data support are essential to each department's business operations.

Key Responsibilities

• Lead and support server and virtual machine (VM) implementations including system design, installation, configuration, deployment, and ongoing maintenance of Windows Server and VM environments.
• Set up, configure, and deploy virtual machines in VMware and Hyper-V environments
• Install, configure, and administer Windows Server operating systems, including Windows Server 2019 and 2022
• Install and maintain Windows workstations
• Perform server patching, Windows updates, upgrades, and general system administration
• Manage VM provisioning, snapshots, and resource allocation across virtual environments
• Apply foundational to intermediate networking knowledge to support system connectivity and assist with Cisco network switch configuration and installations, including:
• Working knowledge of Microsoft Active Directory including user account and group management
• Experience with Group Policy Objects (GPO) creation and management
• Familiarity with Active Directory organizational unit (OU) structure and delegation of control
• Configure and install Cisco network switches across multiple GSA facilities and locations
• Apply intermediate knowledge of VLAN setup, port assignment, trunk configuration, and basic routing concepts
• Support TCP/IP network connectivity troubleshooting for controlled systems and devices
• Assist with rack installation, cable management, and physical network equipment setup
• Develop and maintain reporting solutions using T-SQL, SQL Server Reporting Services (SSRS), Power BI, and SharePoint integrations:
• Build custom dashboards, KPIs, and visualizations to provide actionable insights
• Generate both standard and ad hoc reports to support data-driven decision-making
• Support cross-departmental reporting needs across GSA operations
• Leverage SharePoint to support document management workflow automation, system documentation, and cross-departmental collaboration, ensuring controlled systems information is accessible, organized, and secure.
• Plan, test, and implement hardware and software upgrades across control systems. Collaborate with vendors to troubleshoot and resolve technical issues, evaluate new technologies, and serve as a liaison between vendors, internal teams, departments, and system users.

Note: A criminal background check will be conducted.

About Our Team

Wake County GSA manages county-owned and leased facilities, fleet management, security, criminal justice support, and General Government services, supporting customer requests and maintaining safe, productive workplaces. Our team works behind the scenes managing the integrations, equipment, and secure network infrastructure that supports it all.

The Basics (Required Education and Experience)

• Bachelor’s degree in Engineering, Information Technology and Facility Management or related field
• Three years of job related experience
• A valid driver's license and "safe" driving record
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Five years of experience in Database querying and administration; Application Management; Database Reporting; Controlled Systems; Operations and Planning
• Microsoft or other IT Certifications
• Cisco Certifications
• Experience in SQL Server, FM Systems, Facility/Fleet Management Software, Maximo, Power BI
• Five years of Microsoft Certification Server and/or Workstations
• Experience with Microsoft Active Directory Servers

How Will We Know You're 'The One'?

• Ability to be a team player with IT professionals, from Network Engineers and Systems Admins to Power BI experts.
• Strong troubleshooting skills with the ability to take data from multiple sources to identify the point of failure.
• Ability to establish, configure, test, and maintain operating systems, application software, and system management tools.
• Strong understanding of computer systems, database structures, and building control systems.
• Excellent computer skills, including the ability to manipulate large databases and extract relevant information.
• Experience with relational databases, database structures, and database management tools; experience with SQL Server Integration Services or similar database integration applications; experience with Power BI and SSRS Reporting.
• Ability to gain business practice knowledge of database applications in order to validate data results and ensure data accuracy.
• Capable of analyzing data and producing meaningful trends and dashboard tools for application users.
• Advanced critical thinking and project management skills with the ability to multitask and prioritize.
• Ability to exercise independent and sound judgment in performing the duties of the position.
• Excellent organizational skills with the ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy, and excellent interpersonal, communication, and customer service skills.
• Ability to be detail-oriented and possess strong analytical skills.
• Superior customer service skills with integrity and commitment to collaboration and forward-thinking efficiency.
• Ability to work in a team environment.
• Ability to identify problems, determine possible solutions, and actively work to resolve the issues with sound judgment.

About This Position

Location: General Services Center Raleigh, NC 27603

Employment Type: Regular

Work Schedule: Monday – Friday 7:30 am- 4:30 pm

Hiring Range: $76,986- $123,183

Market Range: 76,986.00 - 138,582.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 5:00 pm on 10/13/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.