Job Description

Come Build Hope and Homes with Us!

Facilities Supervisor – Full-Time
Norfolk/Oxford Region
Salary: $65,076- $71,094
Closing Date for Applications: September 3, 2026

Reporting to the Regional Facilities Manager (RFM), the Facilities Supervisor, is responsible for providing supervision and support to the team of Facilities Coordinators within the region, stewarding resources to ensure high standards of quality in our infrastructure, sites and services while maintaining strong working relationships with program staff and tenants alike. This position requires excellent leadership and communication skills and a strong understanding of building management practices.
What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.
About Indwell: We are a Christian charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging. Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES for All. Being a part of our amazing team, you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness. To learn more, go to: www.indwell.ca
Hours of Work: Full Time- 40 hours per week, primarily weekdays. Participation in the on-call 24/7 rotation schedule is required every 4-6 weeks.
WHAT YOU WILL BE DOING:
• Supervision and support of Facilities (FC) and Environmental Services Coordinators (ESC) in Norfolk/Oxford, including regularly scheduled check-ins focused on the following:
◦ Performance
◦ Staff wellness
◦ Goal setting and tracking
◦ Values alignment

• Check-ins with Regional Facilities Manager
◦ Minimum bi-weekly

• Regular check-ins with program manager/supervisor/representative (monthly)
• Assist coordinators with high-level, high-priority, or otherwise complex repairs when additional capacity is needed
• Assist in providing oversight of Preventative Maintenance Schedules
• In collaboration with RFM, facilitate team events (work blitz, team building, etc)
• Participate in the hiring and onboarding of new staff
• Provide oversight of work order management and completion
• Oversight and management of Tenant Employees, in collaboration with FCs and ESCs
• Volunteer support, in collaboration with FCs
• Assist Manager in capital job implementation
• Provide oversight for Fire Life Safety checks and certifications
• Support with POs, in collaboration with Manager
• Collaborate with HVAC team to execute preventative maintenance plans and calendar events
• Collaborate with coordinators on building certifications required.
• Back-up support for on-call emergencies

WHAT YOU WILL BRING:
• 2+ years of supervision experience, or a similar relevant experience
• A basic understanding of and compassion for individuals who have experienced mental health concerns and/or substance use
• A warm, sensitive, and caring approach
• Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental health concerns and/or substance use
• Relevant experience in trades, construction, or property maintenance
• Proficiency in using a variety of tools and equipment
• Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
• Current First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell
• Effective communication via various means (i.e. phone, email, office 365 suite)
• Previous knowledge of Yardi an asset
• Ability to stand, stoop, kneel, walk, and lift heavy objects (up to 25 kilograms) as work involves moderate to heavy work in all types of weather
• A team player who is committed to upholding and modeling the standards set out in the organization’s Mission Statement and other operating standards and policies
• Ability to work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
• Comfort with appropriate sharps disposal and training in biohazard clean-up are considered to be assets
• A Valid “G” class driver’s license and access to vehicle

We want you to thrive:
• Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year
• Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long term disability
• Employee Assistance Program- primary care and professional consulting services
• Group RRSP: Indwells contributes 5% of salary
• Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff
• Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings including topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, First Aid.
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

We’re seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.
Inspired to JOIN OUR TEAM, we invite you…
To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.
Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.
Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.
Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.