Job Description

WORK LOCATION DETAILS

Work Location: Home Office - Coppell, TX

Work Schedule: Hybrid

• Onsite: Tuesdays, Wednesdays, and Thursdays

• Work from Home: Mondays and Fridays

The Facilities Specialist (Temp) serves as a key operational partner to the Facilities function, driving the execution, coordination, and continuous improvement of maintenance and support services across all retail locations. This role owns the end-to-end lifecycle of work orders, vendor performance, and facilities-related financial processes, ensuring timely resolution, cost efficiency, and regulatory compliance.

Acting as a central point of coordination between internal stakeholders and external partners, the Facilities Specialist Temp leverages data, systems, and cross-functional collaboration to optimize service delivery, enhance the in-store environment, and support business continuity. This role reports to the Facilities Manager and plays a critical role in scaling facilities operations through process discipline and proactive problem-solving.

ESSENTIAL FUNCTIONS

• Own the intake, triage, prioritization, and resolution tracking of all store work orders, ensuring alignment with business priorities and service-level expectations.

• Serve as the primary coordinator for third-party vendors, including dispatch, performance monitoring, and issue escalation, to ensure high-quality and timely service delivery across all locations.

• Manage the full lifecycle of Facilities-related financial processes, including purchase orders and invoice processing within Jaggaer, ensuring accuracy, compliance, and alignment with budget expectations.

• Oversee and ensure execution of all required life-safety inspections (e.g., fire systems, alarms, sprinklers), maintaining strict adherence to regulatory requirements and service agreements (MSAs).

• Coordinate and track preventative maintenance programs across all locations (HVAC, landscaping, snow removal, generators, etc.), ensuring completion, documentation, and vendor accountability.

• Partner with Facilities leadership to analyze work order trends, vendor performance, and cost data; provide insights and recommendations to improve efficiency, reduce downtime, and optimize spend.

• Drive continuous improvement of facilities processes, identifying opportunities to streamline workflows, enhance communication, and improve service levels for store teams.

• Manage and optimize store supply fulfillment processes, ensuring timely delivery, inventory accuracy, and clear communication with field teams.

• Coordinate logistics for home office and field operations, including small-parcel shipping, materials movement, and inventory handling.

• Maintain organized and efficient storage and inventory systems, including receiving, tracking, and processing returns.

• Collaborate cross-functionally with Facilities, Real Estate, Accounting, and external partners to ensure seamless execution of facilities operations and a consistent, high-quality store environment.

• Provide support on special projects, new store openings, and facilities initiatives as needed.

QUALIFICATIONS

• 3+ years of experience in facilities coordination, operations, or administrative support, preferably within a retail or multi-site environment.

• Demonstrated ability to manage multiple workflows simultaneously, with strong ownership and accountability for outcomes.

• Experience working with Jaggaer, preferred, and familiarity with work order management platforms.

• Strong analytical mindset with the ability to interpret data, identify trends, and drive process improvements.

• Excellent communication and stakeholder management skills, with the ability to effectively coordinate across teams and vendors.

• Highly organized with exceptional attention to detail and the ability to thrive in a fast-paced, dynamic environment.

• Proactive, solutions-oriented approach with a continuous improvement mindset.

When you’re a part of our team, you have the full support of a diverse, close-knit team in our stores. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. At Home is committed to knitting diversity and inclusion into the fabric of our culture; we respect, appreciate and celebrate the experiences and qualities that differentiate everyone on the At Home team.