Job Description

Facilities Specialist

Location: Danville, IL (Onsite) Schedule: Monday – Friday, 8:00 AM – 4:30 PM Compensation: $17.00 – $22.00 per hour

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Facilities Specialist plays an important role in supporting the daily operations of CCMSI locations nationwide by coordinating facility services, telecommunications support, vendor relationships, equipment management, records administration, and office logistics.

This position serves as a key resource for office locations across the organization, helping ensure facilities-related requests are resolved efficiently, records are accurately maintained, and vendors and service providers deliver timely support. The successful candidate will work closely with building management, telecommunications providers, office personnel, and internal business partners to maintain a productive and professional work environment.

The ideal candidate is highly organized, detail-oriented, resourceful, and comfortable managing multiple priorities simultaneously. Success in this role requires strong administrative skills, excellent follow-through, and the ability to proactively identify and resolve issues before they become larger problems.

Responsibilities

When We Hire Facilities Professionals

At CCMSI, we look for individuals who enjoy solving problems, staying organized, and helping others succeed. Great Facilities Specialists are proactive, dependable, highly detail-oriented, and take ownership of the countless behind-the-scenes tasks that keep our offices running smoothly.

Key Responsibilities

• Coordinate office telecommunications requests, including phone extensions, relocations, office moves, and service changes
• Troubleshoot telecommunications issues and coordinate service tickets with vendors and providers
• Manage telephone and voicemail system updates for office closures, holidays, and emergency communications
• Coordinate the pickup, delivery, installation, and replacement of office equipment, including copy and postage equipment
• Maintain facilities-related records, spreadsheets, databases, and vendor information
• Scan, organize, and maintain invoices related to telecommunications, postage, security services, equipment, storage, and shredding services
• Coordinate office setup activities and maintain associated tracking documentation
• Serve as a liaison between CCMSI offices and building management regarding facility concerns and maintenance issues
• Support records management activities, including coordination with document storage vendors
• Assist with project coordination efforts, including meeting documentation and follow-up activities
• Monitor and track facilities requests to ensure timely resolution
• Identify opportunities to improve processes, organization, and efficiency within facilities operations

Qualifications

Required Qualifications

• High school diploma or equivalent
• Strong organizational and administrative skills
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities and deadlines simultaneously
• Strong problem-solving and troubleshooting abilities
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications, including:
  • Excel
  • Outlook
  • Word
  • PowerPoint
• Experience maintaining spreadsheets, records, and tracking systems
• Strong customer service skills and professional demeanor
• Ability to work independently and exercise sound judgment
• Reliable attendance and punctuality

Preferred Qualifications

• Associate degree
• Experience in facilities administration, office operations, or administrative support
• Experience coordinating vendors, service providers, or building management relationships
• Experience supporting telecommunications systems or service ticket management
• Records management or document retention experience
• Advanced Microsoft Excel skills
• Experience supporting office relocations, equipment management, or facilities projects
• Experience identifying and implementing process improvements

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Opportunities to expand your knowledge of facilities, operations, and corporate services
• Culture: A supportive, collaborative, employee-owned environment

How We Measure Success

At CCMSI, successful Facilities Specialists stand out through organization, responsiveness, and accountability. We measure success by:

• Timely resolution of facilities and telecommunications requests
• Accuracy of records, documentation, and tracking systems
• Effective coordination with vendors and service providers
• Responsiveness to employee and office needs
• Attention to detail and follow-through
• Ability to manage multiple priorities while maintaining quality
• Contribution to operational efficiency and workplace support

Compensation & Compliance

The posted compensation reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, and internal equity.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency – We build trust by being open and listening intently in every interaction.
• Perform with integrity – We choose the right path, even when it is hard.
• Chase excellence – We set the bar high and measure our success.
• Own the outcome – Every employee is an owner, treating every task, every decision, and every result as our own.
• Win together – Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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