Job Description

Our client is recruiting a self-motivated, ambitious and dynamic Facilities Services Coordinator/Project Coordinator/Dispatcher with proven experience in the general contracting services or facilities maintenance services in the USA.

In this role, you will act as the central coordination point for client requests, ensuring that
the right technician is assigned to the right job, that services are delivered
within agreed timelines, and that client satisfaction and service standards are
consistently maintained.

Roles and Responsibilities:

Service Coordination and Dispatching

• Receive, review, and prioritize service requests.
• Assign appropriate technicians based on skill set, availability, urgency, and location.
• Schedule preventive and corrective maintenance activities.

Service Delivery Monitoring:

• Track work orders from assignment through completion.
• Ensure adherence to SLAs and internal service standards.
• Monitor technician performance and job completion quality.
• Escalate delays, risks, or technical constraints to management.

Client and Stakeholder Communication:

• Act as the main coordination point between clients and field teams.
• Provide status updates on service requests.
• Address service concerns and ensure timely resolution.
• Support client satisfaction follow-up.

Reporting and Documentation:

• Maintain accurate service records and job tracking logs.
• Prepare operational reports (daily/weekly/monthly).
• Monitor KPIs such as response time, completion rate, and customer feedback.
• Support continuous service improvement initiatives.

Requirements: