Job Description

Job Title: Facilities Operations Manager

Reports To: Associate Director of Facilities Operations

Location: South Campus Commons at University of Maryland

Compensation: $86,000-$90,000 per year and comprehensive benefits package

FLSA Status: Exempt

Summary

The Manager – Facilities Operations is responsible for overseeing all facilities and custodial operations at South Campus Commons at the University of Maryland. This role provides leadership for the Facilities team, including training, supervision, and performance management of staff. This position develops, implements, and oversees maintenance, cleaning, and preventive maintenance programs to ensure a safe, clean, and well-maintained residential community. This position also works closely with campus partners to support a high-quality housing experience and ensure efficient day-to-day operations.

Essential Duties and Responsibilities

Facilities Management & Operations

• Oversee all building maintenance, cleaning, and custodial services across the residential community of seven buildings and 2,195 residents, ensuring consistent and high-quality service delivery in all interior and exterior spaces
• Ensure all facilities are maintained to high standards of cleanliness, safety, and functionality, including residential units, common areas, hallways, amenities, and outdoor spaces
• Develop, implement, and continuously evaluate preventative maintenance programs to support long-term asset preservation, reduce equipment downtime, and extend the life of building systems and infrastructure
• Monitor, prioritize, and respond to facility-related work orders, service requests, and emergency issues in a timely and effective manner to minimize disruption to residents and operations
• Conduct regular inspections of facilities and custodial work to ensure compliance with established standards, identify maintenance needs, and address deficiencies proactively
• Coordinate with internal teams and external vendors to ensure efficient completion of maintenance and cleaning tasks
• Maintain accurate documentation of maintenance activities, inspections, and service outcomes to support operational tracking and reporting

Team Leadership & Staff Management

• Train, supervise, and evaluate approximately 20 Facilities team members, ensuring all staff are properly onboarded, trained in procedures, and equipped to perform job duties effectively
• Provide ongoing coaching, mentorship, and performance feedback to support employee development, improve job performance, and reinforce service standards
• Conduct regular performance evaluations and hold accountability conversations to ensure expectations are clearly communicated and consistently met
• Schedule, assign, and adjust staff work assignments to ensure appropriate coverage across all shifts, seasonal demands, and operational needs
• Oversee daily workflow and task delegation to ensure efficiency, timely completion of responsibilities, and balanced workloads among team members
• Foster a positive, respectful, and service-oriented team culture that emphasizes accountability, collaboration, and pride in maintaining a high-quality residential environment
• Address personnel issues and performance concerns in a timely and professional manner, following established policies and procedures
• Support ongoing staff training and professional development initiatives to strengthen skills, improve retention, and enhance overall team effectiveness

Planning & Administration

• Monitor ongoing operational needs across facilities, identifying trends, recurring issues, and areas requiring additional attention or resources
• Collaborate with team members and campus partners to align maintenance and cleaning schedules with turn, special events, and operational demands
• Recommend and implement process improvements, best practices, and operational enhancements to strengthen service delivery, increase efficiency, and support long-term asset preservation
• Utilize data, reporting tools, and inspection findings to inform planning decisions and improve overall facilities management strategies
• Oversee payroll processing and timekeeping procedures for Facilities staff, ensuring accuracy, compliance with organizational policies, and timely submission
• Manage inventory control systems for cleaning supplies, tools, equipment, and facility materials, ensuring adequate stock levels and cost-effective purchasing practices
• Oversee key management systems, including distribution, tracking, and security protocols to ensure controlled access to residential and operational spaces
• Coordinate trash and recycling operations, ensuring timely collection, proper disposal, and compliance with sustainability initiatives and campus environmental standards
• Support safety and compliance efforts by ensuring adherence to health, safety, and operational regulations, including routine inspections and corrective action follow-up
• Maintain availability for emergency response, except when otherwise coordinated with the supervisor. Provide support to after-hours duty staff, including potential on-site response during emergencies.
• Monitor financial performance to ensure all expenditure remains within approved budget parameters.
• Collaborate with Accounts Payable to ensure accurate invoice coding and proper allocation of expenses
• Manage vendor and contractor relationships and monitor performance to ensure compliance with contract terms and service expectations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma required. Associate or Bachelor’s degree preferred.
• 7-10 years of full-time experience in facilities management.
• Previous experience gathering and analyzing data, creating reports, and managing budgets.
• This position requires onsite attendance Monday through Friday, during Facilities Office hours. Evening or weekend availability may be required during peak periods, move-in/move-out operations, and special events.
• Knowledge of building systems such as chilled water HVAC systems, fan coil units, Plumbing, Electrical, Fire/Life Safety.
• Strong communication and interpersonal skills with the ability to collaborate effectively residents, staff, and campus partners.
• Proficiency with Microsoft Office, student housing management software and work order management systems.
• Ability to operate standard office equipment (e.g., copier, computer, telephone).
• Experience supervising full-time staff.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities in a dynamic environment.
• Ability to lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This not an employment agreement.

Salary commensurate on experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.