Job Description

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long-term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.

• Lead end-to-end facility operations across Banglalink offices, ensuring safe, efficient, and high-quality workplace services that enhance employee experience and business continuity.

• Plan, manage, and continuously improve housekeeping and cleaning operations, including workforce deployment, attendance management, SOP implementation, quality audits, and capability development of in-house and outsourced service teams.

• Oversee document archive, and compactor operations, ensuring timely service delivery, regulatory compliance, archive lifecycle management, annual retention audits, and effective utilization of archive management systems.

• Manage canteen and pantry operations by providing food quality, hygiene, menu planning, vendor performance, employee engagement through the Food Committee, operational budgeting, and continuous service improvement.

• Ensure the uninterrupted availability of office stationery and operational supplies by managing procurement planning, inventory optimization, consumption analysis, and compliance with corporate branding standards.

• Champion Environmental, Health and Safety (EHS) compliance across all facility operations by maintaining workplace hygiene, safety standards, and regulatory requirements.

• Oversee the Day Care Centre operations through vendor governance, ensuring a safe, secure, engaging, and compliant environment while driving parent satisfaction and continuous service enhancement.

• Lead Central Reception operations by maintaining service excellence, workforce readiness, standardized customer experience, and ongoing capability development of front-office personnel.

• Manage workplace support services including canteen, pantry, Gym, dispatch and operational support for corporate events, partnering with cross-functional teams to deliver exceptional employee workplace experience.

• Build and maintain strong vendor partnerships through effective sourcing support, onboarding, performance management, governance reviews, capability building, SLA monitoring, and timely commercial processing (PR, PO, GRN, invoice settlement).

• Develop, monitor, and control operational budgets and forecasts, ensuring cost optimization while maintaining agreed service quality and operational efficiency.

• Lead, coach, and develop facility operations teams across the country by fostering a culture of accountability, service excellence, continuous improvement, safety, and customer-centricity.

• Identify opportunities for process simplification, digitalization, automation, and operational innovation to improve service quality, employee satisfaction, and cost efficiency.

• Develop and monitor operational KPIs, service dashboards, and performance reports to support data-driven decision-making and continuous operational excellence.

Academic Qualification

• Bachelor’s degree in any discipline from a reputed university

• MBA or relevant professional certification will be an added advantage

Job Experience Required

• 3 to 5 years of relevant experience in Facilities / Administration / Hospitality / Vendor management roles

• Hands-on exposure to multi-site facilities operations, vendor management and EHS practices is preferred

Required Capabilities

• Good knowledge of facilities and infrastructure management

• Good negotiation skills and vendor management capability

• Basic knowledge of Government legislation and policies relevant to facilities and EHS

• Basic knowledge of conflict management

• Strong customer-service mindset with a continuous-improvement orientation

• Working knowledge of PR/PO/GRN processes and proficiency in MS Office (Excel, PowerPoint, Word)

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.
Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.
At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.