Job Description

The Salvation Army

Ray and Joan Kroc Corps Community Center

Hawaiian and Pacific Islands Division

Job Description

POSITION TITLE: Facilities and Operations Coordinator (FOC)

DEPARTMENT: Ray and Joan Kroc Corps Community Center (RJKCCC)

SUPERVISOR: Senior Manager, Facility and Operations (SMFO)

FLSA STATUS: Non-Exempt

CLASSIFICATION: Full Time, Hourly

DATE: September 20, 2026

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION: Kroc Center Hawaii will be a dynamic and flourishing gathering place for diverse community; where all are welcomed, inspired and transformed through the love of Christ.

POSITION SUMMARY: The Facilities and Operations Coordinator (FOC) provides comprehensive administrative and operational support to the Senior Manager, Facilities and Operations (SMFO) and assists in coordinating the day-to-day administrative functions of the Facilities and Operations Department. Responsibilities include document and records management, regulatory and compliance tracking, purchasing and approval workflows, meeting coordination, asset and inventory administration, incident reporting, special projects, and support for departmental and Center-wide events.

The FOC serves as an important liaison among Kroc Center departments, Divisional Headquarters, vendors, contractors, and other external parties. The position requires exceptional organization, attention to detail, confidentiality, sound judgment, and the ability to track multiple assignments and deadlines through completion.

The FOC will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the way he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or equivalent.
• 3 to 5 years of proven administrative experience in a large church or corporate setting.
• General business knowledge.
• Proficiency in Microsoft Office Programs including Excel, Word, Outlook, Power Point.
• Excellent oral and written communication skills. Read, write and speak English.
• Strong motivational and management skills.
• Excellent interaction and phone skills.
• Aptitude for learning new systems and software.
• Exceptional organizational skills with attention to detail.
• High degree of professionalism in dealing with diverse groups of people, staff, managers, and community leaders.
• Ability to work with all ethnic and socio-economic populations. Possesses sensitivity and awareness of diverse cultural perspectives and the ability to work with diverse populations.
• Ability to demonstrate good judgement, take initiative, anticipate needs, resourcefulness, flexibility, and ability to maintain the highest level of confidentiality.
• Able to complete various projects and special assignments by understanding objectives, determining priorities, managing time, and problem-solving

PREFERRED EDUCATION AND EXPERIENCE:

• BA in Business Administration or any 4-year degree.
• 5 to 10 years Executive Assistant experience in a large church or corporate setting.

ESSENTIAL FUNCTIONS

General Responsibilities

1. Maintain regular and punctual attendance.
2. Be available to work a flexible schedule, including weekends, evenings, and holidays, as needed.
3. Serve as the Team Leader on Duty (TLD) at least once per month, acting as the Center’s primary on-site management lead and point of contact for customer service, operational, safety, and emergency matters during the assigned shift.
4. Promote and maintain a diverse, equitable, and inclusive environment for employees, community members, volunteers, and other stakeholders.
5. Carry out decisions and instructions provided by the Senior Manager, Facilities and Operations (SMFO) in accordance with Salvation Army policies and procedures.
6. Follow and support compliance with all applicable Salvation Army policies and procedures.
7. Maintain and uphold the Code of Ethics established for Kroc Center Hawaiʻi.
8. Attend staff meetings and other assigned administrative meetings.
9. Perform other administrative duties as assigned.

Administrative and Executive Support

1. Provide administrative and secretarial support to the SMFO, including composing routine correspondence to employees, members, volunteers, donors, program participants, external organizations, and other constituents.
2. Maintain a bring-up and approval tracking system for the SMFO, provide daily status updates, and send routine reminders regarding overdue items.
3. Create original Excel spreadsheets, Word documents, PowerPoint presentations, and other materials using Microsoft Office and additional applications, as needed.
4. Schedule, maintain, and update the SMFO’s calendar and appointments.
5. Prepare agendas for the SMFO’s weekly meetings with direct reports.
6. Maintain a comprehensive office procedures manual documenting essential responsibilities, processes, and procedures to support operational continuity and succession planning.
7. Maintain, archive, organize, and routinely clean the Business folder on the O drive.
8. Maintain and update the RFP Purchasing Manual.

Meetings and Coordination

1. Record minutes at assigned meetings and distribute completed minutes to appropriate parties within three business days. Track action items through completion and maintain strict confidentiality regarding matters discussed.
2. Serve as backup for meeting-minute responsibilities, as needed. Meetings may include the Safety Committee, Facilities and Operations Department, special task forces, project teams, and other assigned groups.
3. Coordinate meeting-hosting responsibilities, including invitations, RSVPs, room preparation, and ordering food and beverages, as needed.
4. Provide backup support for RMS reservation requests.
5. Serve as a liaison between Kroc Center Hawaiʻi and external parties, as assigned by the SMFO, to coordinate proposals, services, inspections, schedules, and related matters.

Records, Reporting, and Compliance

1. Collect statistical information from Kroc Center Facility departments, enter information into the appropriate database, and generate monthly reports for DHQ, as required.
2. Prepare and process reports and supporting documentation required for annual audits, divisional reviews, and other internal or external reviews.
3. Maintain confidential files, incident reports, claims, property matters, contracts, licenses, certificates of insurance, and other official records.
4. Ensure records comply with applicable Salvation Army and federal, state, county, and city requirements and are securely stored and readily accessible when needed.
5. Track upcoming deadlines and notify the SMFO of items requiring renewal, action, or follow-up, including licenses, permits, contracts, inspections, and other regulatory requirements.
6. Maintain required licenses and permits for Aquatics, Café, Kitchen, Health and Wellness, Kroc Keiki Learning Center, and other applicable operations.
7. Maintain records of lost or damaged property and incident reports, assist with reporting and follow-up, and communicate with appropriate personnel and headquarters units.
8. Serve as the primary point of contact for General Accident and Incident Reports, including coordination with Sedgwick, Legal, and other appropriate parties.
9. Assist with audit, Legal Department, and Sedgwick inquiries.
10. Process Certificate of Insurance requests through DHQ.
11. Coordinate and maintain annual CRR projects and related updates.
12. Assist the Security Manager with coordinating annual fire and evacuation drills.

Approvals, Purchasing, and Financial Workflows

1. Prepare and process TSAMM submissions for review and approval by the Executive Leadership Team, Command Finance Council, Divisional Program Council, advisory committees, and other approving bodies. Track all submissions through completion.
2. Prepare TSAMM submissions related to Legal, Finance, and IT purchase requests.
3. Process employee reimbursements and other reimbursement requests, as needed.
4. Complete daily document ingestion into the Finance Web-AP Workflow system.
5. Prepare and process Requests for Payment and check requests through the AP Workflow system.
6. Serve as backup for the postage meter and Pitney Bowes functions, including preparing monthly reports for Accounting.

Facilities, Equipment, and Asset Administration

1. Establish and maintain asset records for vehicles, radios, keys, computers, furniture, fixtures and equipment, and other assets, as directed by the SMFO.
2. Track furniture inventory and coordinate furniture orders.
3. Maintain an inventory of departmental supplies and coordinate supply ordering, including serving as backup for departmental purchasing needs.
4. Maintain and assign space within the main warehouse and new storage areas.
5. Serve as the primary point of contact for Xerox copiers, including supplies, service, and repairs.
6. Serve as the primary point of contact for HP LaserJet printers, including supplies, maintenance, and repairs.
7. Maintain, assign, and coordinate the upkeep of walkie-talkie radios.
8. Coordinate the ordering and maintenance of flags.

Special Events and Additional Support

1. Assist with administrative and operational support for the Global Leadership Summit and other special events or projects, as assigned.
2. All other duties as assigned.

MENTAL DEMANDS:

This job requires the ability to prioritize and organize work assignments and take projects from beginning through completion. Must perform job functions with attention to detail, speed and accuracy. Must work in a fast-paced environment and maintain poise under pressure.

Must be self-motivated and able to maintain a self-directed schedule. Must have a genuine interest and commitment to providing quality service. Must respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work. Must be able to work with limited supervision, and work in a team setting with other professionals. Must exercise good judgment and comfortable taking initiative with projects.

Must interact with others with courtesy and tact, with professionalism.

PHYSICAL DEMANDS:

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching,

crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use

of vision. Pushing/pulling/lifting/carrying up to 20 pounds without assistance and occasionally

more than 20 pounds with assistance.

COMMUNICATION DEMANDS:

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. This position also requires basic business etiquette in electronic communication.

The ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The ability to work with people of diverse backgrounds and circumstances.

DESCRIPTION OF WORK ENVIRONMENT:

Most work will be indoors at the Kroc Center Hawaii office in Ewa Beach or at various other locations. Attendance at trainings and conferences may be required.

EQUIPMENT NEEDS:

Equipment used includes general office equipment such as computers, photocopiers, scanners, printers, fax machines, telephone, and 10-key calculator.

CERTIFICATES & LICENSES:

Must have a valid driver’s license and insured transportation.

CLEARANCES:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Employee’s Signature: Date

Supervisor’s Signature: Date