Job Description

UPP is the UK’s leading provider of on-campus student accommodation, operating a diverse portfolio of university sites across the UK. We’re passionate about providing exceptional places for students to live and learn, where they can feel at home and focus on their studies.

At UPP, we’re looking for a Facilities Officer to join our team on a casual basis, helping us provide a safe, secure and welcoming environment for our students, residents and visitors.

This is a zero-hours position, with shifts available Monday to Sunday across both days and nights. Shifts are paid hourly and will vary according to the needs of the business.

As a Facilities Officer, you’ll play an important role in supporting the safety, security and smooth operation of our residence by:

• Carrying out regular patrols of the residence and grounds, reporting security, safety or maintenance concerns
• Monitoring health and safety standards and escalating any issues to the residence management team
• Managing out-of-hours access and ensuring visitors, guests and contractors follow the correct signing-in procedures
• Responding effectively to fire alarm activations and liaising with the emergency services when required
• Logging reactive maintenance requests and passing information to the appropriate teams
• Responding to queries and complaints in a professional, efficient and courteous manner
• Completing accurate incident, accident, noise and welfare reports
• Monitoring student conduct and reporting breaches of the Code of Conduct or licence agreement
• Liaising with residents, university partners, contractors, colleagues and conference delegates
• Supporting student welfare by working confidentially with relevant support services in line with company procedures

You’ll enjoy a varied role, combining site safety and security with front-line customer service. You’ll be part of a supportive team and have the opportunity to make a positive difference to the experience and wellbeing of our student residents.

We’re looking for you to have will have worked in a similar role and environment, have excellent communication and customer service skills, with the confidence to work independently and respond calmly and professionally to a range of situations. Along with:

• A proactive, reliable and flexible approach
• Good judgement and the ability to respond appropriately to site incidents
• Accurate report-writing skills and an attention to detail
• A commitment to health, safety and providing a secure environment
• The ability to build positive relationships with students, colleagues and other stakeholders
• Flexibility to work a range of shifts, including days, nights and weekends

Previous experience in facilities, security, student accommodation, hospitality or customer service would be beneficial. Most importantly, we’re looking for someone with a positive attitude, a strong work ethic and a genuine passion for supporting others.

In return, we are offering a fun and interesting environment to work in, with competitive hourly pay and access to a great benefits package, including holiday entitlement, pension scheme, life assurance, cycle to work scheme, employee wellbeing support inc. Health cash plan, virtual GP service and wellness app, UPP Rewards discount portal, offering discounts across a wide range of retailers, restaurants, gyms and more.

All offers of employment are subject to satisfactory references covering your previous three years of work and may be subject to additional vetting checks, including a Basic DBS check.

UPP welcomes all applications and recognises the value of having a diverse and inclusive culture which reflects the communities we work with and positively impacts our people, student residents and university partners.

We understand that all disabilities, impairments and conditions are unique, so please let us know about any adjustments that would support you through our recruitment process and help you thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect are fundamental to our culture and summarise what is important to our business and our people.

We’re a team with energy, pace and passion. If that sounds like you, apply today.