Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: The Individual is responsible for providing excellent customer service and creating an exceptional experience to client, their guests and vendors who are their business partners. They must be able to effectively communicate information verbally regarding the building, the office and its facilities, and facilities in and around the area. Additionally, it is their responsibility to maintain the cleanliness, comfort, safety, and overall appearance of their assigned area to the highest standards, either through self performance or vendors.

• Build relationships by engaging clients in authentic, personable conversations.

• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested.

• Provide end to end service; take responsibility and accountability.

• Respond, follow up and close – both via email and in person.

• Maintain current/up to date knowledge of the building and office procedures and client/guest-related information.

• Patrol and check the immediate space of responsibility for cleanliness issues, safety (and security) hazards and document any irregularities.

• Responsible for the EHS and soft services/hard services/ operations team.

• Maintain the general presentation of the office by appropriately notifying departments/owners responsible for the maintenance, or to self-perform the remedy immediately, regardless of whether it is a temporary or permanent solution, and where it is possible to do so without compromising on safety and standards.

• Report infractions immediately and according to procedure

• Ensure that the aesthetics are preserved and repairs requirements are reported to immediately and actions taken promptly

• Gather information in accordance to procedure and prepare incident reports within KPI or policy guidelines and free from errors.

• Provide back-up support and cover to absent team members.

• Provide emergency on-site attendance as needed.

Community events support

• Contribute to ideas development and solutioning

• Where possible and applicable, employ technological solutions to enhance customer experience, and increase the efficiencies of deliveries

• Support the team members with the coordination of community events including but not exclusive to the following:

• Vendor sourcing, and service and cost negotiation

• Develop pre and post event publicity materials including posters, videos, etc.

• Assist with mobile concierge related duties as required, taking duty rotation as assigned

Client/Stakeholder Management

• Manage the key client team representatives effectively to ensure that expected service levels are achieved

• Build strong working relationships with key client representatives

• Coordinate with stakeholders to ensure smooth delivery of programs and procedures

Procurement & Vendor Management

• Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation

• Plan and manage budgets for Engineering & Operational contracts

• Manage contract vendors for technical services

Risk Management

• Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of the client’s Critical Environment (CEM)

• Ensure proper engineering documentation and adherence to the established change management controls for all sites

Site Operations

• Plan and take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility

• 24/7 emergency call support and site attendance is required

• Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time

• Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with the wider EOS community at Jones Lang LaSalle

Required Skills and Experience:

• Diploma or above with 4 years of relevant experience in facilities management or related

• Able to interact with a wide range of client staff, including senior levels and support staff

• Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels

• Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines

• Capacity to deal with ambiguity and solve problems effectively

• Analytical, proven ability to solve problems using a quantitative approach

• Good presentation skills and possesses strong verbal & written communication skills (English & Mandarin)

• Take ownership of customer issues and proactively seek to resolve them quickly.

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.