Job Description
Shift: Monday - Friday 4PM - 12:30AM
Responsible for providing support and supervision over multiple locations while partnering with service providers to deliver exemplary customer service to our clients.
ESSENTIAL FUNCTIONS
Daily job responsibilities/functions to include, but not limited to:
- Visits/Inspects all building on a rotating basis to ensure cleaning is up to City Wide standards
- Communicates policies and procedures to in-house employees and Independent Contractors (IC)
- Conducts proper safety training to in-house employees and ICs
- Trains on proper cleaning techniques to in-house employees
- Partners with ICs to train on City Wide cleaning techniques
- Act as a liaison between Independent Contractor and FSM
- Adheres to the Client Complaint Policy (physically verify, when possible)
- Reports to FSM details of nightly inspections
- Verifies all building checklists are being followed
- Sends nightly report to FSM and operations team recapping areas of opportunity, employee issues, etc.
- Maintains location of key box
- Supports New Starts
- Partners with Independent Contractor crews and conducts random building inspections
- Communicates any building maintenance issues to the FSM
- Identifies NBJS (non-basic janitorial services) opportunities and reports them to FSM
- Reminds current with online training
- Travel required
- Uses timekeeping system to record hours
- Reports any work-related injuries
Requirements
Education
- High School Diploma or equivalent
Qualifications
- Minimum 6 months or prior management experience
- Minimum 2-3 years of related experience
- Preferred computer proficiencies: Microsoft Office (Word, Excel, and Outlook) and Email and Internet
Knowledge, Skills, and Abilities
- Professionalism
- Having a sense of urgency
- Task completion on assigned projects or job functions
- Effective communication
