Job Description

As a Facilities Manager for our cafes, you will play a vital role in ensuring the smooth operation of our facilities. You will oversee maintenance activities, manage vendor relationships, and uphold brand standards across all locations. Your goal will be to create a safe, clean, and efficient environment that enhances the experience for our customers and supports the success of our team members operating the cafes.

Key Responsibilities

• Schedule projects in logical steps and allocate time to meet deadlines.
• Perform emergency repairs promptly and efficiently.
• Manage and support maintenance functions across all locations.
• Ensure compliance with appliance standards, health, safety, sanitation regulations, and brand guidelines.
• Ensure compliance with ADA regulations.
• Make sure building and safety is always at compliance.
• Ensure full execution of ResQ orders on site.
• Minimize non-working equipment time and ensure timely corrective actions.
• Guide and support technicians in diagnosing and resolving equipment malfunctions.
• Conduct regular inspections of facilities to identify maintenance needs, safety hazards, and improvement opportunities.
• Oversee equipment preventive maintenance schedules.
• Manage and oversee vendor contracts, bids, and third-party service agreements.
• Coordinate with vendors and contractors to schedule and monitor repairs, upgrades, and maintenance activities.
• Develop and maintain vendor relationships.
• Coordinate and promote site safety programs.
• Ensure all utility systems and equipment meet code compliance and operate efficiently.
• Implement major repair projects identified in annual budgets.
• Collaborate with restaurant managers to address facility-related issues and operational needs.
• Be available to travel regularly (including extended overnights) and respond to emergencies as needed (24/7 availability).

Requirements

• 4-6 years of experience in facilities management, preferably within the QSR or hospitality industry.
• 3+ years of leadership or management experience in maintenance or construction environments.
• Strong understanding of building systems, HVAC, and kitchen equipment maintenance, including the ability to diagnose and resolve performance issues.
• Experience providing technical service and support to customers or internal teams.
• Proficient in reading and interpreting schematics, blueprints, and work plans.
• Knowledge of health, safety, and sanitation codes, as well as compliance standards.
• Proficiency in facility management software, Microsoft Office Suite, and related applications.
• Excellent organizational and multitasking abilities, with the capacity to manage multiple projects and repairs simultaneously.
• Strong communication skills (verbal and written) with the ability to collaborate effectively with franchise team members, vendors, and leadership.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays, and to travel as required for emergencies or operational support.
• Valid driver’s license and good driving record.
• Proficiency in Spanish Preferred.

Required Knowledge, Skills and Abilities

• Firm grasp of best practices in HVAC, electrical, plumbing, and building maintenance.
• Ability to effectively supervise and support maintenance personnel while performing hands-on work.
• Strong problem-solving, analytical, and diagnostic skills.
• Excellent time management and organizational abilities.
• Detail-oriented with a strong sense of urgency and follow-through.
• Mechanical aptitude and physical ability to perform maintenance-related tasks.
• Professional demeanor and ability to remain calm under pressure.
• Commitment to safety, quality, and continuous improvement.
• Flexibility to be on call 24/7 for emergencies.

Cores Competencies

• Leadership and Teamwork
• Time Management
• Communication
• Problem Solving
• Sense of Urgency
• Adaptability and Flexibility
• Professionalism
• Attention to Detail

Benefits

• Health benefits
• 401k
• Profit Sharing
• PTO
• Holiday Pay
• Phone Stipend
• Food & beverage allowance
• Company discount