Job Description

The Facilities Manager is primarily responsible for the custodial operation within the department. While their work shift will be overnight, they will be responsible for custodial activities on all shifts. Secondarily, they will be the administrator on duty during the overnight shift and serve as a resource to any other Facilities, Public Safety, Residence Life, and other needs that may arise during that time.

The salary range for this role is $80,000-$83,000 annually.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on community and culture.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu.

Role Responsibilities:

• Under the direction of the Director of Facilities Operations, maintain direct supervision of the custodial activities across all shifts and duties.
• Respond to Juilliard community members on their various needs and complaints ensuring a high-level of service delivery.
• Make recommendations to the Director and Associate Vice President and implement process improvements, equipment and material needs, staffing adjustments, and any other needs that will provide for a more efficient and effective operation.
• Develop and implement cleaning standards based on APPA’s custodial guidelines and other industry best practice.
• Develop and implement sustainable best practices in the custodial operation.
• Develop and implement custodial skills training programs.
• Develop and implement quality assurance programs.
• Conduct building inspections and provide feedback to the team regarding improvement opportunities.
• Manage custodial inventory including supplies, tools, and equipment ensuring that there are sufficient on-hand resources for the custodial team to complete their duties.
• Develop and implement the custodial chemical management program.
• Ensure that work orders are being dispatched and closed out in a timely manner.
• Ensure that Restroom Alerts are being responded to in a timely manner.
• Review the data and feedback submitted from various sources and ensure that responsiveness, organization, training, and all other factors are in place and being adjusted to accommodate issues delivering the highest level of service.
• Evaluate repeated lapses in service and recommend and implement adjustments to address.
• Serve as the institution’s first-responder and incident commander in overnight emergencies until such time as the situation is abated or they are relieved.
• Assist other departments with an overnight presence (i.e. Public Safety, Residence Life, etc.) and serve as a resource to their urgent needs that may arise during that shift.
• Perform additional duties as assigned.

Minimum Requirements:

• Bachelor’s degree or experiential equivalent + a minimum of 5 years’ supervisory experience in facilities operations.
• Demonstrated ability to handle multiple tasks simultaneously; independent problem solving.
• Demonstrated ability to supervise and develop a large crew across multiple shifts.
• Ability to learn and adopt new technology platforms for tracking custodial and other assignments
• Strong Microsoft Office Suite and Excel spread sheet skills.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Preferred Background:

• 3 years’ managerial experience in a Facilities operation.
• Professional training in custodial operations.
• Professional designation such as Facilities Management Professional, Educational Facilities Professional, or similar.
• Spanish fluency

Nondiscrimination Policy:

The Juilliard School is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, staff, students, and other members of the Juilliard community, and does not discriminate on the basis of actual or perceived race, color, religion, creed, age, sex, national origin, alienage, ancestry, citizenship, sexual orientation or preference, gender identity, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, partnership status, or any other basis prohibited by applicable local, state, or federal law. This nondiscrimination policy covers, but is not limited to, recruitment, hiring, training, benefits, rates of pay and other forms of compensation as well as student admission, access, and treatment in school programs and activities.