Job Description

About Leo

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Locksmith, Firstline Lock & Door, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo. By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

Summary

This position is responsible for (1) providing day-to-day leadership for a portfolio of client accounts within the Repair & Maintenance (R&M) operations team, (2) ensuring timely work order completion, vendor coordination, and client satisfaction, (3) leading a small to mid-sized team of Facilities Associate Managers and/or Coordinators to maintain operational consistency, and (4) supporting escalation resolution and process improvements to enhance overall performance. This position requires strong organizational skills, occasional travel, and flexibility for after-hours support.

Job Responsibilities

• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Supervise and mentor Facilities Associate Managers, providing training, feedback, and performance evaluations.
• Oversee assigned client accounts, ensuring SLAs are met for work order completion and communication.
• Support coordinators to ensure proper vendor sourcing, selection, and dispatch for work orders across multiple trades.
• Review and approve price quotes before client submission; ensure accurate job scoping.
• Monitor and update work order status in internal and client systems, ensuring completeness and accuracy.
• Support client escalations, resolving issues promptly and professionally.
• Collaborate with the Sr. Manager of Operations to implement process improvements.
• Assist with client onboarding and maintenance of client-specific resources.
• Collaborate with a variety of internal departments to ensure vendor compliance aligns with company standards, including insurance, safety, and contract requirements.
• Participate in rotational afterhours coverage, including emergency dispatch support.

Supervisory Requirements

This position does have supervisory responsibility.

Requirements

Proficiencies

• Strong organizational and time management skills
• Effective written and verbal communication abilities
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving and decision-making skills
• Basic project management capabilities
• Proficiency in Microsoft Office and work order management systems

Education/Experience

A degree with three years’ experience in Facilities Maintenance /Project Management and a minimum of 2+ years of experience in leadership, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities, is qualifying. To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge.