Job Description

Summary

Apple is now seeking an extraordinary Facilities Manager to support the growing team in Indonesia. The Facilities Manager is the culmination of all the skills and resources of a validated facility professional with additional cross-functional administration expertise and exceptional customer experience skills.

As a Facilities Manager, you will hold a strong emphasis on running site operations critical to ensuring consistent delivery and the highest performance levels for Soft & Hard Services. You will have the ability to harmonize with Apple corporate business functions & customers at all levels and provide multiple structured and/or ad-hoc, timely and accurate status reports.

Description

Responsible for the delivery, management, and maintenance of services within offices and academies in Indonesia, including:

• Hands-on provision of site Soft & Hard Services
• Collaborating with Apple's LOB, RE&D and their nominated internal/external vendors/partners
• Input to in-GEO OPEX planning and budgets
• Handle Places commercial obligations, e.g., Lease, Utility & Vendor payments
• Drive consistency in Places site services and resources as directed
• Create and sustain Best Practices for the Facility Team
• Run single to multiple, simple to complex Facility initiatives, programs, and projects
• Adherence to the use of established protocols, tools & processes
• Follow up with Apple customers on site services delivery tracking, issues, risks, and results
• Ensure vendors' compliance with agreed SLAs and KPIs
• Implement tools, standards, policies, guidelines, and processes
• Input on Facility Management improvement programs
• Advising and driving improvement changes in Places Facility Management services at the Site level
• Support site OH&S compliance
• Manage office occupancy report and space planning

Preferred Qualifications

Experience with space management/churn project management an advantage

IFMA certification desirable but not required

Passionate about customer services and end-user experience

Self-starter and capable individual contributor

Ability to connect with dispersed internal/external teams

Excellent communication and presentation skills

Minimum Qualifications

3-5 years of experience in Facility Management or related roles in the high-end corporate office environment

Degree qualified in related fields

Contract/Operations management experience

Must have professional fluency in written and spoken Bahasa Indonesia and English