Job Description

Key Responsibilities:

• Manage daily facilities operations, maintenance, and repairs.
• Oversee vendors, contractors, and service providers.
• Ensure compliance with safety, security, and regulatory requirements.
• Monitor facility budgets, expenses, and service contracts.
• Lead facilities projects, improvements, and preventive maintenance.
• Address facility-related concerns and ensure timely resolution.

Qualifications:

• Bachelor’s degree in Facilities Management, Engineering, Business, or related field.
• 3–5 years of facilities management experience, preferably in a BPO setting.
• Strong vendor management, leadership, and problem-solving skills.
• Knowledge of workplace safety and facilities regulations.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.