Hazelview Properties

Facilities Manager

Hazelview Properties  •  $85k - $110k/yr  •  Toronto, CA (Onsite)  •  9 days ago
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Job Description

The Facilities Manager is responsible for the full lifecycle of building operations, maintenance, and physical asset management at a newly delivered 1,140-unit residential rental building in Toronto. The building includes ground floor commercial/retail space; the Facilities Manager is the primary maintenance lead for both the residential and commercial components. This role leads the in-house maintenance team), manages all 3rd-party trade vendors, owns the preventive maintenance program, and serves as the primary emergency response lead. The Facilities Manager is a hands-on operational leader who ensures the building's systems, safety, and physical condition meet the highest standards across all uses.

KEY RESPONSIBILITIES

Maintenance Operations & Team Leadership

  • Direct, schedule, and supervise the in-house maintenance team
  • Manage the work order system: intake, prioritization, assignment, and close-out in the Station House app & Yardi
  • Manage the builder deficiency program: track, escalate, and coordinate resolution of outstanding construction deficiencies across residential and commercial/retail spaces
  • Dispatch in-house techs and 3rd-party trades in response to service requests and emergencies
  • Establish and execute a comprehensive preventive maintenance program across all building systems
  • Maintain up-to-date maintenance logs, inspection records, and service histories
  • Ensure warranty documentation and asset lifecycle records are maintained
  • Maximize the use of all building technology platforms, including the Station House app, for work order management, maintenance tracking, and vendor coordination; proactively explore and adopt new platform features to improve operational visibility and team efficiency

Commercial & Retail Space Maintenance

  • Manage all maintenance, base-building systems servicing, and physical condition requirements for ground floor commercial/retail spaces
  • Coordinate access and maintenance scheduling with commercial/retail tenants; respond to commercial tenant work requests in a timely and professional manner
  • Ensure base-building services (HVAC, plumbing, electrical, fire-life safety) to commercial/retail units are maintained to the standard required under each tenancy agreement
  • Ensure ground floor commercial/retail areas meet Ontario fire code, building code, and OHSA requirements as they apply to the landlord's obligations
  • Liaise with the Senior Property Manager on commercial tenant requirements as leases are finalized and tenant fit-outs commence

Vendor & Contract Management

  • Source, evaluate, and retain 3rd-party trade vendors (HVAC, fire-life safety, pest control, pool, elevator, plumbing, etc.)
  • Prepare and negotiate service contracts; ensure all vendors carry required insurance and WSIB documentation
  • Oversee pool maintenance contractor to ensure compliance with Toronto Public Health standards
  • Schedule and quality-control all 3rd-party vendor work on-site
  • Conducting vendor performance reviews and present findings to the Senior Property Manager
  • Review and recommend approval for all maintenance and facilities invoices

Compliance & Safety

  • Ensure all building systems meet Ontario fire code, electrical, elevator, boiler, and OHSA requirements
  • Oversee and participate in all regulatory inspections and certification renewals
  • Lead fire drills, emergency planning exercises, and evacuation procedure development
  • Maintain WHMIS compliance and contractor safety standards on-site

Emergency Response

  • Serve as primary on-call contact for all after-hours building emergencies
  • Establish and maintain a 24/7 escalation protocol for the maintenance team
  • Coordinate emergency response actions and communicate with tenants and Senior PM as required

QUALIFICATIONS

  • Minimum 5 years of experience in building operations, facilities management, or a related trades/property maintenance role
  • Experience managing a team and 3rd-party vendors in a multi-residential building of 500+ units preferred
  • Experience with mixed-use or commercial/retail maintenance responsibilities is an asset
  • Strong knowledge of Ontario Building Code, fire code, OHSA, and RTA maintenance obligations
  • Proficiency with work order management systems (Yardi or similar)
  • Certified Facilities Management Professional (FMP) or Facilities Management Certificate an asset
  • Valid driver's license required
  • Technical background in one or more building systems (HVAC, electrical, plumbing) strongly preferred

CORE COMPETENCIES

  • Technical Building Systems Knowledge
  • Team Leadership & Supervision
  • Vendor & Contract Management
  • Problem-Solving Under Pressure
  • Preventive Maintenance Planning
  • Safety & Compliance Mindset

COMPENSATION

The expected annualized base salary range for this position is $85,000 - $110,000 The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, and relevant education or training.

Base salary is only one component of Hazelview’s competitive total rewards package. Other offerings also include annual bonuses, recognition rewards program, comprehensive health and dental benefits, continuous development opportunities, and a variety of paid time off plans (e.g. vacation, wellness, volunteering, summer flex days).

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. To learn more, please visit the following link:https://www.hazelviewproperties.com/about/sustainability

ABOUT THE COMPANY

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

  • Trust
  • Ambition
  • Collaboration
  • Ownership Mindset
  • Having Fun
Hazelview Properties

About Hazelview Properties

We take great pride in creating rental communities that people are proud to call home.

For renters who seek a well-built, well-kept, and welcoming place to live, we offer exceptional value with our thoughtfully designed, well-amenitized homes backed by responsible management. We are dedicated to creating new purpose-built rental communities and transforming vintage rental buildings into sustainable, vibrant spaces. Our buildings are located in prime locations, designed to meet the lifestyles of today's renters and to ‘feel like home.’

As active members of the communities we serve, we focus on resident satisfaction and well-being, creating environments and curating programming that supports community resilience, and ultimately inspires pride in place.

For over 25 years, thousands of residents across the country have trusted Hazelview to provide not just a place to live, but a place to thrive. Experience the care and attention of a team that sees your home as you do, with pride.

We are proud to be one of Canada's Great Place to Work™ and Most Admired Corporate Culture

Industry
Real Estate & Property
Company Size
201-500 employees
Headquarters
Toronto, CA
Year Founded
Unknown
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