Job Description

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative, sustainable, and client-focused solutions across a wide range of industries. With a strong commitment to safety, operational excellence, and continuous improvement, BGIS supports clients in achieving optimal performance from their built assets.

Purpose of the Role

BGIS is seeking an experienced Facilities Manager to lead the day-to-day operations of a dynamic portfolio across Hawkes Bay.

Reporting to the Contract Manager, you will be responsible for ensuring operational efficiency, customer satisfaction, contract performance, and safe delivery across all facilities. A strong focus of this role is the ability to build and maintain deep commercial and client relationships, helping to drive contract growth, service excellence, and long-term partnership value.

The ideal candidate is commercially astute, customer-centric, proactive, and confident navigating fast-paced environments while consistently delivering high standards of service and communication.

Key Responsibilities

• Manage the delivery of all FM services across multiple sites, ensuring compliance, safety, and operational performance exceed expectations.

• Build and maintain strong client relationships, acting as a trusted advisor and key point of contact for all FM matters.

• Identify and pursue opportunities for contract growth, service improvements, and commercial optimisation.

• Procure, coordinate, and manage contractors to meet KPIs, safety requirements, and quality standards.

• Develop and manage OPEX and CAPEX budgets, ensuring cost efficiency and accurate forecasting.

• Support refurbishments, store openings, and site upgrades, ensuring maintainability is embedded in design and delivery.

• Oversee emergency response planning, incident management, and business continuity processes.

• Monitor performance data, CMMS accuracy, and reporting to support informed decision-making.

• Drive continuous improvement through proactive issue resolution and long-term solutions.

Education, Experience & Skills
Essential

• Previous experience in facilities management, building services, or a related technical field.

• Demonstrated ability to build strong client relationships and manage commercial expectations.

• Proven skill in contractor management, negotiation, and vendor performance oversight.

• Excellent communication skills with the ability to influence and engage stakeholders at all levels.

• Strong problem-solving ability with sound judgement under pressure.

• Experience managing budgets, CAPEX/OPEX forecasting, and financial performance.

• Proficiency with CMMS systems, reporting tools, and general digital literacy.

• Full New Zealand driver licence.
Desirable

• Trade, engineering, or FM qualification.

• Experience in retail, hospitality, or multi-site commercial portfolio management.

• Background supporting refurbishments, new store openings, or capital project delivery.

Workplace Flexibility

This role is primarily on-site at Napier. Flexibility may be available after key onboarding and performance milestones are achieved.

Why Join BGIS?
Key Benefits Include:

✔ Career pathways across a global FM leader

✔ Supportive, collaborative culture focused on people

✔ Opportunities to work with large, high-profile clients

✔ Exposure to diverse assets and national portfolios

✔ Professional development and training

✔ Strong focus on safety and wellbeing

✔ Competitive salary and benefits package

✔ Stability and growth within a market-leading organisation

BGIS employs over 12,000 people worldwide and manages more than 50,000 facilities, including critical environments such as hospitals, data centres, and major commercial assets.

How to Apply

If you are a proactive, relationship-driven Facilities Manager with strong commercial skills and a passion for delivering outstanding service, we would love to hear from you.

BGIS is an equal opportunity employer and strongly encourages applications from women, Māori and Pasifika peoples, LGBTQ+ individuals, and those from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in New Zealand.

Join a workplace that values innovation, client partnerships, safety, and excellence.

Explore more opportunities at https://apac.bgis.com