Job Description

At Havenly Brands, we believe that everyone deserves a beautiful home they love. Founded and headquartered in Denver since 2014, we've grown into the #1 interior design service in the country.

We believe home is a place for personal expression – a place that can inspire, comfort, delight, and work hard for you. We believe that a home should be livable, not precious; distinctive, not bland; beautiful, but attainable. That’s why we’re bringing together best-in-class home brands alongside innovative designer services to offer unprecedented access to personal, inspiring design. We’re building this generation’s premier destination for all things home.

Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, Burrow, The Inside, St. Frank, and The Citizenry. We employ 230+ people in 25+ states in both corporate and retail roles. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

About the Role

We’re looking for a proactive, detail-oriented Facilities Manager to manage and support the day-to-day facilities maintenance needs across our retail and office locations. This person will serve as the first line of response to facility-related requests (e.g., plumbing, HVAC, electrical), coordinate service providers, manage supply ordering for retail spaces, and ensure smooth operational support across the board.

Responsibilities

• Act as the primary point of contact for all maintenance and break-fix requests from retail staff.
• Source, vet, and schedule local service providers (plumbers, electricians, HVAC techs, etc.) as needed.
• Coordinate logistics and service times between store teams and vendors.
• Verify and store documentation including Certificates of Insurance (COIs), work orders, and invoices.
• Track job status, follow up on unresolved issues, and ensure timely completion.
• Process vendor payments or submit payment details to internal finance team.
• Maintain a digital log of open/closed tickets using tools like Trello, Notion, or a facilities management system.
• Communicate clearly with store managers and internal stakeholders regarding issue status and resolution.
• Order and manage inventory of office and store supplies, including sourcing vendors, placing orders, and monitoring delivery timelines.
• Monitor stock levels for consumables (e.g., cleaning supplies, office basics, bathroom items) and proactively reorder to avoid shortages.
• Support store teams with ad hoc office management tasks, such as coordinating furniture setup, signage replacements, or minor repairs.
  
  

Skills & Qualifications

• 2+ years of administrative, operations, customer support, or facilities/office coordination experience.
• Excellent organizational and time-management skills.
• Proficiency in tools like Google Workspace, Slack, and project management software (e.g., Trello, Asana, or Notion).
• Comfortable working independently and making judgment calls based on limited input.
• Experience with inventory or supply management for remote or multi-site teams.
• Prior experience coordinating work across U.S. time zones or in a retail/brick-and-mortar environment.