Job Description

Facilities Manager - Ventana Lakes (Peoria, AZ)

Facilities Manager – Essential Functions & Responsibilities

The Facilities Manager is responsible for overseeing the planning, compliance, operations, and maintenance of all Association facilities, assets, and service contracts. This position ensures that all community amenities and infrastructure are maintained to high standards in accordance with governing documents, applicable laws, and Board direction.

Core Areas of Responsibility

• Planning & Compliance
• Operations
• Office Support
• Administrative & Committee Support

Planning & Compliance

• Ensure all facilities and operations comply with state law, governing documents, and contractual obligations.
• Identify and recommend cost-saving opportunities related to buildings, infrastructure, and landscaping.
• Asset Management & Maintenance Oversight

Develop and implement inspection and audit programs to maintain community assets, including:

• Fitness equipment
• Sport courts
• Pools, spas, and outdoor furniture
• Meeting room equipment and amenities
• Lakes, equipment, and shorelines
• Flooring and interior finishes
• Furniture and office equipment
• Restrooms and shower facilities
• Roofs, sidewalks, and parking areas
• Overall community aesthetics

Building Oversight

• Conduct monthly building inspections and ensure compliance with applicable codes.
• Oversee and audit all maintenance and repair work.
• Maintain digital records of maintenance history for each building.

Operations

Vendor & Contract Management

• Conduct regular site inspections to ensure quality of contracted services.
• Prepare and manage work orders for contracted vendors (landscape, janitorial, lakes, pools, painting, etc.).
• Meet regularly with landscape vendors to ensure service quality and responsiveness.

Non-Contract Vendor Oversight

• Inspect and evaluate work performed by independent contractors (e.g., electrical, HVAC, plumbing).

Asset & Inventory Control

• Maintain an up-to-date inventory of all common area assets for maintenance, planning, and insurance purposes.

Emergency Response

• Be available for after-hours emergency response as needed, including on-site presence when required.

Office Support

• Respond to resident reports regarding maintenance concerns by:
  • Acknowledging receipt
  • Conducting inspections
  • Documenting findings and maintaining records
• Ensure all maintenance reports and work orders are properly submitted and archived.
• Provide monthly reports summarizing completed work, and pending items.
• Support Community Manager with hiring, evaluations, and disciplinary processes as needed.

Administrative & Committee Support

• Maintain emergency contact protocols for after-hours incidents.
• Attend Board meetings and provide Facilities Manager reports as requested.
• Participate in professional development and industry training.

Professional Conduct

• Maintain professional boundaries with residents and vendors to ensure impartial and equitable decision-making.

Required Knowledge, Skills & Abilities

• Strong interpersonal and communication skills, including:
  • Active listening
  • Conflict resolution
  • Accountability
• Proven problem-solving ability and initiative
• Proficiency in:
  • Microsoft Office
• Strong organizational and project management skills
• Ability to manage multiple priorities and maintain detailed records
• Working knowledge of governing documents and HOA operations

Education & Experience

• Minimum of five (5) years of relevant HOA or facilities management experience
• Experience in:
  • Landscaping and/or arboriculture
  • Contract negotiation and vendor management
  • HOA compliance and enforcement
• Experience supervising staff
• Basic knowledge of budgeting and financial processes
• Excellent organizational, interpersonal, and communication skills
• Ability to work flexible schedules, including evenings and weekends as needed

Physical Requirements

• Regularly required to stand, walk, sit, speak, and use hands for computer and operational tasks
• Ability to:
  • Lift and move up to 50 pounds
  • Climb, balance, stoop, kneel, crouch, and crawl
  • Reach overhead and perform physical inspections

WHAT WE OFFER:

Comprehensive benefits package including medical, dental, and vision

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off for vacation, holidays, medical, and volunteering

Paid parental leave

Training and educational assistance

Support programs, including Employee Assistance Program and Calm Health

Optional benefits including short- and long-term disability, life insurance, and pet insurance

Most importantly, a caring team who is dedicated to your success.

Apply today and join our team!